Cafe Team Leader

We are looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you will help keep everyday operations running smoothly.

You will get to flex, and build on, your skills and experience with a wide range of responsibilities, including:

• Supporting the Manager to meet business and financial goals.
• Coaching, developing, and training team members.
• Leading by example with impeccable customer service.

We will support you with numerous benefits, including flexible working options, development and training tailored to you, and opportunities to progress. You will be part of an inclusive workplace where you can be your best and most authentic self.

Please note that you need to be 18 or over to apply for this role.

Alongside a fantastic work-life balance, we offer excellent benefits that help make The Cafe a great place to work. These include:

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
• Request flexible working from day one.
• Retirement savings plan.
• Life Assurance.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Holiday starting at 28 days (including Bank Holidays).
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

You will be responsible for:

• Maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by ensuring everyone is in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need:

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

With 316 Cafes across the country and counting, our teams work closely to ensure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.