Key Account Manager

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. We offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

• You are a smart cookie. You like to dig into the data and find creative solutions.
• You are motivated and driven. You thrive on a challenge and want to be No. 1.
• You are a people person. You like helping people out and you want to understand where they’re coming from.
• You’re honest and you will speak up (politely of course), but you do it because you care and because it’s the right thing to do.

This is a fantastic opportunity to join our Home Solutions (HS) Sales Team as Key Account Manager. As a Key Account Manager you will be responsible for managing a dedicated channel group of partners providing and building promotional business plans, providing accurate forecasting of sales; planning account activities including effective product displays, agreeing merchandising and in-store training and negotiating range pricing and promo opportunities. In addition, you will develop effective relationships with all relevant functions both with your customer and with internal teams.

Role & Responsibilities

• Identify opportunities for LG to develop revenue streams through the Independent, Buying Groups and Hybrid Online retailer channel.
• Formulate and agree Joint Business Plan for all customers aligned to Sales Targets and KPIs.
• Formulate and agree product and promotional business plans for all customers aligned to internal targets and KPIs – this will then need to be agreed with the customer and monitored/reported on a regular basis.
• Plan account activities including effective product displays, services, promotional plans, store merchandising, staff training programmes and sales incentives.
• Develop effective customer contacts with all relevant functions - commercial, buying, supply chain, store support and operations.
• Negotiate range pricing and promotional opportunities within the account – record and implement according to company guidelines.
• Monitor the customer through accurate forecasting, sales in and sales out information, budgetary control and general cost management – these need to be recorded and kept up to date.
• Work with Demand Planning and Sales Admin to ensure the timely and smooth running of all customer deliveries.
• Ensure sales forecasts and sales targets are achieved.
• Effectively share Weekly market intelligence on own customer base and competitor activity.
• Maintain accurate and up to date records and report all aspects of business to Channel Head/Sales Director and other relevant Departments.

Skills, Education & Experience

• Educated to degree level desirable.
• Proven track record of Sales Experience.
• Proven track record of success required.
• Proven commercial acumen and ability to achieve commercial objectives.
• Experience of working within a performance management environment – KPIs and Service Level Agreements.
• Able to be flexible and develop quality, customer-focussed targets and service.
• Highly focused and capable of sustaining a fast pace in a dynamic environment.
• A self-starter, able to work with little or no supervision and direction.
• Complete finisher - able to be resilient to drive issues through to a successful customer focused solution.
• Good judgement - able to make practical and realistic decisions within scope of responsibility.
• Able to solve business and customer related issues.
• Be equally comfortable generating operational ideas and solutions and delivering and implementing action plans.

Working Hours

37.5 hours per week; however, flexibility required in order to fulfil role and responsibilities.

Salary Range

Competitive.

Benefits

• Pension.
• Private Healthcare for Employee & Family.
• 25 Days’ Annual Leave (+ Public Holidays).
• Staff Discount.
• Subsidised Cafeteria.

Equal Ops Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note: to be considered for this role, applicants must already possess the right to work legally in the United Kingdom.