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For Companies At a Glance
- Tasks: Support and maintain diverse technologies, focusing on IT security and infrastructure operations.
- Company: Join a dynamic team with a strong presence across Europe, enhancing IT support services.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for travel across Europe.
- Why this job: Be part of a tech-savvy culture that values innovation and collaboration in IT.
- Qualifications: Experience in 2nd/3rd line IT support and knowledge of Microsoft and VMware systems required.
- Other info: This role offers a chance to work with cutting-edge technology and develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid working: 2-3 days per week in the office. The role will be responsible for maintaining and supporting a diverse range of technologies, playing a key role in infrastructure operations, IT security, and second- and third-line support. Your work will span our offices across Europe, with some travel required.
Responsibilities:
- Provide 2nd and 3rd-line support alongside the Service Desk
- Maintain and support physical and virtual server environments (Windows & Linux), Microsoft Active Directory (on-prem & cloud), Microsoft Azure services, Meraki Wi-Fi, SD-WAN infrastructure and Firewalls
- Administer VMware ESXi-based systems
- Manage laptop imaging and endpoint device deployment
- Support MS Teams telephony and video conferencing
Required Skills / Experience:
- Experience of providing 2nd and 3rd level IT support and good knowledge of the following;
- Microsoft Active Directory & MS server 2016, 2019, 2022
- VMWare administration
- Networking administration, SD-WAN, Meraki
- Windows 10/11
- Azure
- IT Security
2nd / 3rd Line IT Support Engineer employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd / 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and VMware. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios related to 2nd and 3rd line support. Be ready to demonstrate your problem-solving skills and how you would handle real-world IT issues.
✨Tip Number 4
Showcase your soft skills, especially communication and teamwork, as these are crucial for a role that involves supporting users across different offices. Be prepared to discuss examples of how you've effectively collaborated with others in past roles.
We think you need these skills to ace 2nd / 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line IT support. Include specific technologies you've worked with, such as Microsoft Active Directory, VMware, and Azure, to match the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle diverse technologies. Mention any relevant projects or experiences that demonstrate your skills in infrastructure operations and IT security.
Highlight Relevant Experience: In your application, emphasise your previous roles where you provided 2nd and 3rd line support. Use specific examples to illustrate how you resolved issues and contributed to team success.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. These are crucial for collaborating with colleagues across Europe and providing excellent support to users.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Active Directory, VMware, and networking. Bring specific examples of how you've successfully resolved issues in these areas, as this will demonstrate your capability for the role.
✨Understand the Company’s Tech Stack
Research the technologies mentioned in the job description, such as Azure services and Meraki Wi-Fi. Familiarising yourself with these tools will allow you to speak confidently about how you can contribute to their infrastructure operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific IT support scenarios, particularly those related to 2nd and 3rd line support, to showcase your analytical thinking.
✨Demonstrate Your Communication Skills
As you'll be working across various offices, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will show your ability to collaborate with non-technical staff.
