At a Glance
- Tasks: Make outbound calls to customers and achieve sales targets while providing excellent service.
- Company: Join a rapidly growing specialist company that values its employees and clients since 2015.
- Benefits: Enjoy a competitive salary, uncapped commission, and flexible working hours with occasional remote options.
- Why this job: Be part of a supportive team focused on customer care and personal growth in a dynamic environment.
- Qualifications: 1+ year of telephone sales experience and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturdays and one late night during the week.
The predicted salary is between 28000 - 34000 £ per year.
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Basic Salary: £28,000 with OTE of £34,000 via our uncapped commission scheme.
Hours: Monday to Friday 09:00 – 17:00 which will include occasional Saturdays in return for a day in lieu. Also 1 late night during the week.
Summary Duties and Responsibilities of Role:
- To make outbound calls to customers who have recently enquired through various marketing channels.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
- Communication: Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity: Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy: Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills: Computer literacy and knowledge of MS Office.
- Customer Champion: Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities:
- Proven Track record of:
- Telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level attention to detail and accuracy
Contact Detail:
Progresso Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - No cold calling
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding what they offer and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in their mission.
✨Tip Number 2
Brush up on your telephone sales techniques. Since this role involves making outbound calls, practice your pitch and ensure you can communicate effectively and confidently over the phone.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. Be ready to discuss specific situations where you demonstrated empathy and problem-solving skills, as these are crucial for this position.
✨Tip Number 4
Showcase your results-driven mindset. Be prepared to discuss your past achievements in meeting or exceeding sales targets, as this will highlight your ability to thrive in a target-driven environment.
We think you need these skills to ace Sales Executive - No cold calling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in telephone sales and customer service. Use specific examples that demonstrate your ability to meet targets and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Sales Executive role. Mention your experience with outbound calls and your understanding of FCA regulations.
Highlight Key Skills: In your application, emphasise your productivity, accuracy, and IT skills. Provide examples of how you've achieved KPIs in previous roles and how you ensure compliance with procedures.
Showcase Personal Attributes: Demonstrate your personal attributes such as resilience, empathy, and a can-do attitude in your application. Share anecdotes that reflect your ability to adapt and succeed in a target-driven environment.
How to prepare for a job interview at Progresso Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your telephone manner during the interview. Practice answering common questions clearly and concisely, and remember to listen actively to the interviewer.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, especially in a target-driven environment. Share specific examples of how you achieved sales targets and delivered excellent customer service, as this will resonate well with the interviewers.
✨Demonstrate Your Customer-Centric Approach
Emphasise your ability to provide outstanding customer care. Be ready to share instances where you went above and beyond for a customer, particularly in challenging situations, as this aligns with the company's values.
✨Prepare for Questions on Compliance and Procedures
Since the role involves adhering to FCA regulations and company processes, be prepared to discuss your understanding of compliance in sales. Familiarise yourself with relevant regulations and be ready to explain how you ensure accuracy and adherence to procedures in your work.