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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and smooth order management.
- Company: Join Reebok, a leading brand in the fashion industry, known for innovation and quality.
- Benefits: Enjoy a competitive salary, annual bonus, staff discounts, and generous holiday allowance.
- Why this job: Be part of a collaborative culture focused on continuous improvement and customer satisfaction.
- Qualifications: Experience in customer service or retail operations management is essential; strong leadership skills required.
- Other info: This role is based in London and offers opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a proactive and detail-oriented Sales Operations & Customer Service Manager to lead the Reebok wholesale customer service team. This is a pivotal role within the commercial operations, responsible for ensuring exceptional service to retail partners, seamless order management, and operational excellence across the customer journey.
Role Summary
You will manage a team of 5-10 customer service executives, overseeing end-to-end wholesale operations including order entry, allocation, communication with our warehouse, and shipping coordination. You will act as the bridge between internal teams and customers, ensuring issues are resolved quickly, processes run smoothly, and service levels are consistently high.
We're looking for a collaborative team leader with a passion for efficiency, strong problem-solving abilities, and experience in customer service or retail operations management. A mindset for continuous improvement is essential.
Key Responsibilities
- Lead, motivate, and manage a customer service team (5-10 people), ensuring high performance, engagement, and customer satisfaction.
- Manage accurate and timely entry of customer orders into the system, ensuring alignment with delivery timelines and stock availability.
- Oversee the product allocation process and maintain seamless communication with the warehouse to ensure prompt order processing and shipment readiness.
- Track allocations and upcoming shipments; proactively provide timely updates on delivery schedules to internal stakeholders and customers.
- Collaborate cross-functionally with Sales, Logistics, and other departments to address customer needs, resolve issues, and maintain smooth order flow.
- Identify and implement improvements to customer service workflows, reduce delays, optimize order processing, and enhance team communication.
- Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.
- Develop, implement, and maintain structured training programs for the customer service team to ensure continuous growth and skill development.
The Ideal Candidate Will Have
- Proven experience in fashion wholesale customer service and/or sales operations, ideally with experience managing teams.
- Strong organisational and analytical skills with a focus on accuracy and attention to detail.
- Excellent communication and interpersonal skills, with the ability to manage stakeholders and resolve issues calmly under pressure.
- A proactive, improvement-focused mindset and the ability to adapt in a fast-paced environment.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
Reebok Sales Operations & Customer Service Manager employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reebok Sales Operations & Customer Service Manager
✨Tip Number 1
Familiarise yourself with Reebok's brand values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved customer service processes in the past. Being able to share these experiences will showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Stay updated on industry trends in fashion wholesale and customer service. Demonstrating your knowledge of current challenges and innovations in the field can set you apart from other candidates.
We think you need these skills to ace Reebok Sales Operations & Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and customer service management. Use specific examples that demonstrate your leadership skills and ability to improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the Reebok brand. Mention your experience managing teams and improving customer service workflows, and explain how you can contribute to their success.
Highlight Key Skills: In your application, emphasise your organisational, analytical, and communication skills. Provide examples of how you've successfully managed stakeholder relationships and resolved issues in previous roles.
Showcase Continuous Improvement Mindset: Demonstrate your proactive approach to problem-solving and continuous improvement. Include examples of initiatives you've implemented that led to enhanced efficiency or customer satisfaction in past positions.
How to prepare for a job interview at Provallar Executive Search
✨Showcase Your Leadership Skills
As a Sales Operations & Customer Service Manager, you'll be leading a team of 5-10 customer service executives. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed teams in the past.
✨Demonstrate Problem-Solving Abilities
This role requires strong problem-solving skills. Think of specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to remain calm under pressure and find effective solutions.
✨Emphasise Your Attention to Detail
With responsibilities like order entry and allocation, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and any systems or processes you use to maintain high standards.
✨Prepare for Cross-Functional Collaboration
You'll need to work closely with various departments such as Sales and Logistics. Prepare examples of how you've successfully collaborated with other teams in the past to achieve common goals and improve customer service.
