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- Tasks: Coordinate maintenance tasks and handle customer repair queries.
- Company: Join a leading housing provider in Macclesfield with ambitious growth plans.
- Benefits: Enjoy 28 days holiday, flexible hours, and a great pension scheme.
- Why this job: Be part of a supportive team focused on improving community housing and customer satisfaction.
- Qualifications: Experience in repairs contracts and strong customer service skills are essential.
- Other info: Work in a modern office with a focus on wellbeing and personal development.
The predicted salary is between 25000 - 33000 £ per year.
We are a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We are ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers. We now have an opportunity for a Maintenance Coordinator to join our team.
You will work closely and collaboratively with colleagues across the Trust and externally to drive improvements and offer a first-class service to our customers handling repairs complaints and coordination of external contracts for the team.
We can offer you:
- A minimum of 28 days holiday per year (plus bank holidays).
- An extra day off for your birthday.
- A great pension scheme that's designed to suit your needs.
- Flexible working hours and home working.
- Access to our Health Cash Plan.
- Training and development. Let us know where you want to get to and we'll help you get there.
- A focus on your wellbeing including health MOTs and events.
- A modern office with a friendly working environment.
To succeed in this role, you will need experience of working within a responsive repairs and/or planned repairs contract. You must have direct customer focused experience and have experience of solving complaints or complex queries. For full skills/knowledge required, please visit the job description attached.
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too! We value our people and care about our customers. It's an exciting time to join the Trust as we grow from strength to strength. Apply now!
Maintenance Coordinator in Macclesfield employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator in Macclesfield
✨Tip Number 1
Familiarise yourself with the housing sector in Macclesfield. Understanding local issues and the specific needs of the community will help you demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Network with professionals in the housing and maintenance sectors. Attend local events or join relevant online forums to connect with others who can provide insights or even referrals for the Maintenance Coordinator role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or complex queries in the past. Being able to share specific instances will showcase your problem-solving skills and customer focus, which are crucial for this role.
✨Tip Number 4
Research our values and mission as a housing provider. Be ready to discuss how your personal values align with ours and how you can contribute to our goals during the interview process.
We think you need these skills to ace Maintenance Coordinator in Macclesfield
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Maintenance Coordinator position. Tailor your application to highlight relevant experience in responsive and planned repairs.
Highlight Customer Focus: Emphasise your direct customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled complaints or complex queries in previous roles.
Align with Company Values: Research the company's values and mission. In your application, demonstrate how your personal values align with theirs and how you can contribute to their goal of being a great landlord.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Maintenance Coordinator. Be prepared to discuss how your previous experience aligns with the requirements, especially in handling repairs and customer complaints.
✨Showcase Customer Focus
Since the role requires direct customer interaction, be ready to share examples of how you've successfully resolved customer complaints or complex queries in the past. Highlight your problem-solving skills and your commitment to providing excellent service.
✨Align with Company Values
Familiarise yourself with the company's values and be prepared to discuss how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to assess if this is the right fit for you as well.
