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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Flexibility to travel nationally and experience in high-growth SaaS environments is a bonus.
The predicted salary is between 30000 - 70000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Locations
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that companies face in customer retention and growth. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully driven customer satisfaction and retention in previous roles. Be ready to share specific examples that highlight your strategic thinking and relationship-building skills.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in past roles. Being able to articulate your approach to tracking KPIs and feature adoption rates will set you apart as a candidate.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Use specific metrics to demonstrate your success in customer retention and revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and digital transformation. Mention your experience with QBRs and how you can add value to the company's portfolio of accounts.
Showcase Relevant Skills: Emphasise your analytical skills and ability to track KPIs. Mention any familiarity with tools like Gainsight, Salesforce, or HubSpot, as these are beneficial for the role.
Highlight Flexibility and Travel Readiness: Since the role requires occasional travel, make sure to mention your flexibility and willingness to travel nationally. This shows your commitment to engaging with clients effectively.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you will be managing. Understand their business goals and challenges, as well as how the company's solutions can help them achieve success. This will demonstrate your proactive approach and readiness to engage with clients.
✨Prepare for QBR Discussions
Since leading Quarterly Business Reviews (QBRs) is a crucial part of the role, practice discussing metrics and strategic value. Be ready to share insights on how you would approach these meetings and what key performance indicators (KPIs) you would focus on to drive customer satisfaction.
✨Showcase Your Relationship-Building Skills
As a Strategic Account Manager, building strong relationships is vital. Prepare examples from your past experiences where you successfully engaged with clients, resolved issues, or identified upsell opportunities. Highlight your communication style and how it fosters trust.
✨Demonstrate Data-Driven Decision Making
The role requires an analytical mindset, so be prepared to discuss how you use data to inform your strategies. Bring examples of how you've tracked KPIs in previous roles and how that data influenced your decisions regarding customer retention and growth.
