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- Tasks: Lead a dynamic team in delivering exceptional customer experiences at Selfridges.
- Company: Join CARAT London, a pioneer in fashion and fine jewellery using non-mined gemstones.
- Benefits: Enjoy competitive pay, pension, commission, and staff discounts.
- Why this job: Be part of a vibrant culture focused on innovation and positive impact in the jewellery industry.
- Qualifications: Two years in luxury retail preferred; management experience is a plus but not essential.
- Other info: Flexible hours and a commitment to high standards of presentation are key.
The predicted salary is between 30000 - 42000 £ per year.
How bright do you shine? At CARAT London and our sister Brand; Gentle Diamonds, we are looking for brilliant individuals to join us! We started with a simple mission: to create fashion and fine jewellery, made exclusively from the finest alternatives to mined gemstones. Our journey started almost 20 years ago and continues to focus on the finest non-mined gemstones alternatives today. Our vision is of a new era - where jewels can have a positive impact on a new generation of jewellery lovers.
We are looking for an experienced and energetic assistant manager/supervisor to join our concession team at Selfridges London. This is an exciting and challenging environment within a store whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing, and amusing their visitors and making everyone feel welcome.
Requirements:
- Minimum of two years' experience in the luxury retail sector in London, ideally jewellery.
- Previous management experience is not essential but will help.
- Driven and passionate about building your career in retail.
- Ability to drive sales and lead by example to encourage the team to achieve company and host store sales targets.
- Create a customer-centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders.
- Assisting the manager with staff schedules to always ensure maximum floor coverage in line with core hours.
- Flexible around Selfridges store opening hours.
- Consistently meeting high standards of staff presentation are adhered to.
- Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by the team.
- Assist the manager in the development of the team so that they can perform to their best ability.
- Impeccable spoken and written English, we welcome all other spoken languages.
- Immaculate and professional personal presentation.
- Provide an exceptional customer experience, utilising all methods of communication.
Competitive rates of pay, with an attractive package including pension, commission & staff discount.
Concession Assistant Manager Selfridges employer: Skylar Group
Contact Detail:
Skylar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Assistant Manager Selfridges
✨Tip Number 1
Familiarise yourself with the luxury retail landscape in London, especially focusing on jewellery. Understanding current trends and customer preferences will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Concession Assistant Manager position.
✨Tip Number 3
Prepare to demonstrate your sales skills and customer service philosophy. Think of specific examples from your past experiences where you exceeded sales targets or enhanced customer satisfaction, as these will be key talking points.
✨Tip Number 4
Show your passion for the brand and its mission. Research CARAT London and Gentle Diamonds thoroughly, and be ready to discuss how their values align with your own during the interview process.
We think you need these skills to ace Concession Assistant Manager Selfridges
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with CARAT London and Gentle Diamonds. Highlight your understanding of their mission to create jewellery from non-mined gemstones in your application.
Tailor Your CV: Emphasise your experience in luxury retail, particularly in jewellery if applicable. Showcase any management or supervisory roles you've held, even if they weren't in a retail setting.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and customer service. Mention specific examples of how you've driven sales or improved customer experiences in previous roles.
Highlight Communication Skills: Since impeccable spoken and written English is essential, ensure your application is free from errors. If you speak other languages, mention them as this could be an asset in a diverse retail environment.
How to prepare for a job interview at Skylar Group
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for the luxury retail sector, especially in jewellery. Share specific experiences that highlight your passion and how it drives your performance.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've created exceptional customer experiences in previous roles. Discuss how you can contribute to building a customer-centric culture at CARAT London.
✨Highlight Team Leadership Skills
Even if you haven't held a management position, showcase instances where you've led a team or taken initiative. Emphasise your ability to motivate others and drive sales through teamwork.
✨Dress to Impress
Given the emphasis on immaculate personal presentation, ensure you dress professionally for the interview. This not only reflects your understanding of the brand but also sets a positive first impression.
