Complaints Handler

Our client, a financial services organisation based in Barrow-in-Furness are growing their complaints team and are seeking a complaints handler. This is a mostly on site role with some remote options.

The Role:

• Support customers where complaints are escalated, investigating, resolving and communicating the outcome of complaints in an effective and timely manner.
• Engage with customers via various channels including telephone, email and post.

Key Skills / Experience Required:

• Some complaint handling experience from working in business within a regulated industry.
• Good customer service skills.
• Good communication, both written and verbal.

Full specification available

Please apply and if suitable, you will be contacted by James Evans from TRR.