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- Tasks: Lead client relationships and enhance operational processes for a portfolio of clients.
- Company: Join a market-leading MGU known for innovation in insurance solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values collaboration and client satisfaction.
- Qualifications: Experience in insurance underwriting or operations, with strong client service skills required.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a market leading MGU, is looking for a Client Services Lead. Reporting to the Head of Operations, as Client Services Lead you will be responsible for supporting a portfolio of Clients by leading the analysis of business Operations requirements, determination of appropriate processes, tools and approaches, and the application of standards and best practices. Working with the Clients, Digital team, vendors, carrier and other partners, you will influence standards and best practices for Client needs.
Ideal candidates will have experience working in insurance underwriting, operations, or similar areas, as well as possess strong Client Services skills. We are looking for an individual who can cover the spectrum of managing repeatable processes to being able to communicate and work dynamically with both the Client, vendor, and internal stakeholders.
Essential Skills- Act as the main contact between them and the Digital team and vendors for all Operational matters.
- To monitor service delivery and work with Digital team to ensure that agreed service level targets are met and communicate issues to the Series as appropriate.
- To develop long term relationships with Series/customers, proactively identifying improvements in the delivery of Operation processes or opportunities for Business Systems solutions which will increase profitability and/or both internal and external customer satisfaction.
- Collaborate with other team members to adhere to standards, framework, and best practices for delivery of Operations processes and technology applications and products.
- Cultivate and maintain relationships with Client and internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes for our clients.
- Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences.
- Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in identifying and owning Operations problems and process improvements.
- Client Services – managing relationships with a portfolio of clients for the life cycle of the engagement.
- Project management experience and managing business projects for the full life cycle, from inception to implementation.
- Negotiation and conflict resolution skills.
- Understands the fundamentals of commercial insurance processes/services.
- Working knowledge of insurance technology (i.e. policy and program admin systems).
- Understanding of Agile project management and development process.
Client Relationship Manager employer: Hanson Lee
Contact Detail:
Hanson Lee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the insurance and client services sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in insurance technology and operations. Being knowledgeable about current tools and processes will help you stand out as a candidate who can bring value to the role.
✨Tip Number 3
Demonstrate your understanding of Agile project management principles. Highlight any relevant experience you have in managing projects dynamically, as this is crucial for the Client Relationship Manager position.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved client satisfaction or operational processes in previous roles. Concrete examples will showcase your ability to deliver results and build long-term relationships.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, insurance underwriting, and operations. Use specific examples that demonstrate your ability to manage relationships and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in managing client relationships and your understanding of insurance processes.
Showcase Relevant Skills: Emphasise your project management experience and negotiation skills in your application. Provide concrete examples of how you've successfully managed projects or resolved conflicts in previous roles.
Highlight Collaboration Experience: Mention any experience you have working with digital teams, vendors, or other stakeholders. Illustrate how you’ve cultivated relationships and collaborated to achieve common goals, as this is crucial for the role.
How to prepare for a job interview at Hanson Lee
✨Showcase Your Client Services Skills
Make sure to highlight your experience in managing client relationships. Prepare examples of how you've successfully navigated challenges and improved client satisfaction in previous roles.
✨Demonstrate Your Analytical Abilities
Be ready to discuss how you analyse business operations requirements. Share specific instances where your analytical skills led to process improvements or enhanced service delivery.
✨Familiarise Yourself with Insurance Processes
Brush up on your knowledge of commercial insurance processes and technology. Being able to speak confidently about these topics will show that you're well-prepared and understand the industry.
✨Prepare for Collaboration Questions
Expect questions about teamwork and collaboration. Think of examples where you've worked with diverse teams, including clients, vendors, and internal stakeholders, to achieve common goals.
