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- Tasks: Serve customers by installing and maintaining security systems while resolving complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and private healthcare.
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Strong communication skills, a clean driving licence, and a year of relevant experience preferred.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 25500 - 50000 £ per year.
Location: Edinburgh, Glasgow and occasional travel to Newcastle
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to £50,000 OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field After-Sales Executive!
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field After-Sales Executive, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on first time fix solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field After-Sales Executive in Edinburgh employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field After-Sales Executive in Edinburgh
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding their security systems and how they operate will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or technical support during your conversations. Being able to showcase your ability to resolve issues and maintain customer relationships is crucial for this position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled complaints or escalated issues. This will show your problem-solving skills and your commitment to providing excellent customer experiences.
✨Tip Number 4
Network with current or former employees of Verisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Field After-Sales Executive in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service, technical support, or sales. Emphasise any previous roles where you've dealt with escalated complaints or provided technical assistance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to build long-term relationships. Mention your manual driving licence and how your skills align with Verisure's mission of providing peace of mind to customers.
Showcase Communication Skills: Since strong English communication skills are essential, consider including examples of how you've successfully resolved customer issues or improved customer experiences in past roles.
Highlight Technical Proficiency: If you have any engineering or technical experience, be sure to mention it. Discuss any relevant training or certifications that demonstrate your ability to troubleshoot and maintain security systems.
How to prepare for a job interview at Verisure
✨Know the Company Inside Out
Before your interview, make sure to research Verisure thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Field After-Sales Executive, you'll be dealing with customer complaints and providing solutions. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will highlight your ability to handle high-pressure situations.
✨Showcase Your Technical Knowledge
Since the role involves servicing security systems, brush up on any technical knowledge related to alarm systems or similar technologies. Be ready to discuss how you would approach troubleshooting and maintenance tasks during the interview.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Verisure. This shows that you're not only interested in the position but also in how you can contribute to the company's success.
