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For Companies At a Glance
- Tasks: Assist with bookings, customer service, and manage travel details.
- Company: Join a prestigious luxury travel company known for exceptional service.
- Benefits: Enjoy a competitive salary, flexible work options, and travel discounts.
- Why this job: Be part of a supportive team while helping others create unforgettable travel experiences.
- Qualifications: Experience in the travel industry and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts on a rota basis.
The predicted salary is between 19200 - 22400 £ per year.
Are you passionate about travel and delivering exceptional customer service? This prestigious tour operator is looking for a Travel Concierge to join and support the reservations team with the administration of bookings and ensuring customers receive outstanding service. This is a fantastic opportunity to join this luxury travel company in this varied role. Salary of circa £32k.
Role & Responsibilities:
- Assist the reservations and customer service teams with concierge services, special requests, and general administration.
- Build and maintain excellent relationships with customers and travel agents.
- Proactively contact customers prior to travel to offer additional services.
- Manage tasks on the reservations system and ensure passenger-specific travel details are up to date.
- Notify customers and agents of new special offers to promote business for the reservations team.
- Review customer feedback and take appropriate action, seeking guidance where appropriate.
Skills & Experience Required:
- Travel industry experience from within a tour operator or retail travel.
- Strong organisation & administrative skills with excellent attention to detail.
- A proactive approach with the ability to manage & prioritise multiple tasks.
- Exceptional communication & customer service skills to build positive relationships with customers and agents.
- A commitment to maintaining high standards of accuracy & professionalism.
Key Benefits:
- Salary circa £32k
- Monday to Friday: 09:00 – 17:30 / Saturday: 09:00 – 16:00 (on a rota basis).
- Office based with flexibility to work from home one day per week after probationary period.
- Fam trips and holiday discounts.
- A collaborative and supportive team environment.
Please apply for the position of Travel Concierge online or email your cv to lisa@candm.co.uk
Travel Consultant employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Being knowledgeable about popular destinations, travel regulations, and customer preferences will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the travel sector. Attend industry events or join online forums to connect with current Travel Consultants. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and providing exceptional service.
✨Tip Number 4
Research the company’s values and mission. Understanding what they prioritise in their service delivery will allow you to tailor your responses and show that you align with their goals during the interview process.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Travel Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant travel industry experience, organisational skills, and customer service achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific examples of how you've successfully managed customer relationships or handled special requests in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations that have inspired you, as this will demonstrate your genuine interest in the role and the industry.
✨Highlight Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Travel Concierge position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share a time when you successfully handled several responsibilities at once, showcasing your strong organisational abilities.
✨Research the Company
Familiarise yourself with the luxury travel company’s offerings and values. This knowledge will allow you to tailor your answers and show that you're genuinely interested in contributing to their success.
