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- Tasks: Lead a team of Welfare Benefits Specialists and Debt Advisers to deliver exceptional client services.
- Company: Join a mission-driven organisation dedicated to social impact and changing lives for over 20 years.
- Benefits: Enjoy hybrid working, supportive leadership, and opportunities for personal development.
- Why this job: Make a real difference in the community while fostering a positive team culture.
- Qualifications: 2+ years of experience in managing customer-facing teams and knowledge of welfare rights or debt advice.
- Other info: Applicants must have the right to work in the UK; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for people, performance, and purpose? I'm recruiting for a Team Leader to lead a dedicated group of Welfare Benefits Specialists and Debt Advisers, ensuring exceptional service delivery for clients and vulnerable individuals across the UK. This is a fantastic opportunity to join a mission-driven organisation that's genuinely committed to social impact, one that's been quietly changing lives for over 20 years. They are a public benefit organisation that works in partnership with a registered charity. Every project they deliver is rooted in purpose, helping to reduce poverty, provide advice, and support some of the UK's most at-risk households.
What you'll be doing:
- Leading and managing a high performing team, setting clear objectives and coaching individuals to thrive.
- Overseeing the delivery of advice contracts, making sure SLAs and KPIs are consistently met.
- Creating a positive, motivating team culture - both in-office and remote - where service excellence is the standard.
- Driving continuous improvement and innovation in processes to optimise efficiency and enhance customer outcomes.
- Managing stakeholder relationships, contract onboarding, performance reporting, and resource planning.
They are looking for someone who:
- Has 2+ years of experience managing people in a customer-facing, advice-based, or similar service delivery environment.
- Can demonstrate tangible impact through service improvements and performance management.
- Has knowledge of welfare rights and/or debt advice services (or transferable experience from a related sector).
- Brings strong leadership skills and can foster a positive, high-trust, high-output culture.
- Can manage contract delivery, interpret performance data, and drive decisions based on insight.
What's in it for you?
- A hybrid working environment with an office base in central Birmingham.
- The chance to make a real difference within a values-led organisation.
- A supportive leadership team and opportunities for further development.
Please note: applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.
Welfare Benefits Team Leader - Birmingham Hybrid in Sutton Coldfield employer: Woodrow Mercer Healthcare Limited
Contact Detail:
Woodrow Mercer Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Team Leader - Birmingham Hybrid in Sutton Coldfield
✨Tip Number 1
Familiarise yourself with the specific welfare benefits and debt advice services relevant to the role. Understanding the nuances of these areas will not only help you in interviews but also demonstrate your commitment to the mission of the organisation.
✨Tip Number 2
Network with professionals in the welfare benefits sector. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance improvements and fostered a positive team culture.
✨Tip Number 4
Research the organisation's recent projects and initiatives. Being knowledgeable about their work will allow you to align your values with theirs and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Welfare Benefits Team Leader - Birmingham Hybrid in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in customer-facing or advice-based roles. Use specific examples to demonstrate your leadership skills and any tangible impacts you've made in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social impact and how it aligns with the organisation's mission. Discuss your understanding of welfare rights and debt advice services, and how your experience can contribute to their goals.
Highlight Key Achievements: When detailing your experience, focus on key achievements that showcase your ability to meet SLAs and KPIs. Use metrics where possible to illustrate your success in improving service delivery and team performance.
Showcase Leadership Style: Describe your leadership style and how you foster a positive team culture. Provide examples of how you've motivated teams in both in-office and remote settings, and how you've driven continuous improvement in processes.
How to prepare for a job interview at Woodrow Mercer Healthcare Limited
✨Show Your Passion for Purpose
Make sure to express your enthusiasm for the mission-driven nature of the organisation. Share examples of how you've contributed to social impact in previous roles, as this aligns with their values.
✨Demonstrate Leadership Experience
Prepare specific examples that showcase your leadership skills. Discuss how you've successfully managed teams, set objectives, and fostered a positive culture, especially in customer-facing environments.
✨Highlight Relevant Knowledge
Familiarise yourself with welfare rights and debt advice services. Be ready to discuss any relevant experience or transferable skills that demonstrate your understanding of these areas.
✨Prepare for Performance Metrics Discussion
Since the role involves managing performance data and contract delivery, be prepared to talk about how you've used data to drive decisions and improve service delivery in past positions.
