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For Companies At a Glance
- Tasks: Manage high-value client relationships and drive their success with AML compliance tools.
- Company: Join a fast-growing RegTech company revolutionising compliance solutions.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and career growth opportunities.
- Why this job: Be part of a collaborative team making a real impact in the regulated industry.
- Qualifications: Experience in Customer Success or Account Management, preferably in Financial Services.
- Other info: Regular travel to Bradford HQ for team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We are hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions.
The Role
As a Customer Success Manager, you will be the strategic partner for key clients, ensuring they receive maximum value from our suite of AML tools. You will be responsible for driving revenue growth through upsell opportunities and achieving best-in-class client retention. You will create and deliver tailored success plans, build deep client relationships (including regular face-to-face engagement), and act as a trusted advisor on AML compliance. Working closely with sales, product, and marketing, you will lead data-led client campaigns and shape the future of the customer experience.
What You Will Be Doing
- Manage a portfolio of high-value clients with a focus on retention, growth, and long-term success
- Lead solution-focused discussions with stakeholders at all levels
- Identify and proactively mitigate churn risks
- Plan and execute strategic client meetings and quarterly business reviews
- Collaborate with sales teams on onboarding new clients to ensure a seamless experience
- Drive internal initiatives across sales, marketing, and product to support client success
- Stay up to date with industry trends, particularly in RegTech and AML regulation
- Champion best practices and contribute positively to the wider Customer Success team
What We Are Looking For
- Proven success in a commercial Customer Success or Account Management role
- Background in Financial Services or a regulated environment
- Strong understanding of AML regulation or RegTech SaaS solutions
- Skilled at objection handling and resolving escalations with diplomacy
- Excellent communication skills, both written and verbal
- High attention to detail and ability to manage multiple priorities
- A proactive mindset with a passion for process improvement and continuous learning
What is on Offer
- A hybrid working model with regular collaboration days at our HQ
- Opportunity to work with a market-leading SaaS product in the compliance space
- A collaborative, ambitious team culture
- Career growth opportunities within a scaling business
If you are passionate about client success and looking to grow within a forward-thinking RegTech company, we would love to hear from you.
Customer Success Manager in Bradford employer: Corecom Consulting
Contact Detail:
Corecom Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bradford
✨Tip Number 1
Familiarise yourself with the latest trends in RegTech and AML regulations. This knowledge will not only help you understand the industry better but also demonstrate your commitment to staying informed, which is crucial for a Customer Success Manager.
✨Tip Number 2
Network with professionals in the RegTech space, especially those who have experience in Customer Success roles. Engaging in conversations can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to drive retention and growth through tailored success plans will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during interviews or networking events, effective communication is key in building relationships and demonstrating your fit for the role.
We think you need these skills to ace Customer Success Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, particularly in regulated environments like Financial Services. Emphasise your understanding of AML regulations and any SaaS solutions you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your skills align with the role. Mention specific examples of how you've driven revenue growth or improved client retention in previous positions.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Use clear, concise language and structure your application logically to demonstrate your ability to convey information effectively.
Highlight Proactive Mindset: Illustrate your proactive approach to problem-solving and process improvement in your application. Provide examples of how you've identified churn risks or implemented successful client strategies in past roles.
How to prepare for a job interview at Corecom Consulting
✨Understand the RegTech Landscape
Familiarise yourself with the latest trends in RegTech and AML regulations. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your commitment to the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Highlight your ability to engage stakeholders at all levels, as this is crucial for a Customer Success Manager.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle objections. Think of specific situations where you turned a challenging client interaction into a positive outcome.
✨Demonstrate Your Proactive Mindset
Discuss instances where you've identified potential churn risks and taken steps to mitigate them. Showing that you can think ahead and act on it will resonate well with the interviewers.
