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- Tasks: Lead a vibrant team to ensure exceptional guest experiences in a luxury hotel.
- Company: Join NYX Hotels, a stylish brand blending luxury with Edinburgh's rich history.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and fun celebrations.
- Why this job: Be part of a dynamic culture focused on excellence and guest satisfaction.
- Qualifications: Experience in hospitality, strong customer service skills, and leadership abilities required.
- Other info: Flexible shifts including evenings and weekends; training and progression opportunities available.
The predicted salary is between 28800 - 43200 £ per year.
NYX Hotels, part of the Leonardo Hotels brand, is arriving in Edinburgh! Our luxury lifestyle hotel is located in Edinburgh’s city centre, blending rich history with contemporary, upscale living. The newly-built hotel offers a stylish restaurant, chic bar, state of the art gym and 125 stunningly-curated bedrooms. We’re all about giving laidback luxury: NYX is THE destination!
We have a great opportunity for a Guest Relations Manager to join the team. We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
- Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both
- Background in branded hotels or restaurants is preferred
- Excellent Customer service skills, standards driven, good organisational skills
- Ability to make decisions in a fast-paced environment
- Great at up-selling – anticipating customer needs as well as improving the bottom line
- Ability to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
- Ability to communicate to and motivate your team providing day to day leadership and direction
- Ability to use computer systems – we use Opera and Micros
Your responsibilities will be:
- To carry out duty management shifts, plan and ensure the hotel is ready for the day's business
- To supervise the day to day operation and ensure exceptional guest service
- To manage the hotel concierge service including coordinating duties and assisting in busy periods
- To carry out pre-arrival calls to maximise upselling opportunities and increase guest satisfaction
- To respond to all guest feedback, including online reviews and review all complaints and feedback to implement improvements
- To develop and train the team to deliver their job brilliantly
Please be aware that this role involves a mixture of early and late shifts, five days over seven, which will include evenings and weekends.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations and events
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support, ongoing job-related training programmes with clear paths for progression.
Guest Relations Manager - Edinburgh employer: NYX Hotel Edinburgh
Contact Detail:
NYX Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager - Edinburgh
✨Tip Number 1
Familiarise yourself with the NYX brand and its values. Understanding what makes NYX unique will help you align your approach to guest relations with their laidback luxury ethos, which is crucial for impressing during interviews.
✨Tip Number 2
Network with current or former employees of NYX Hotels. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of Opera and Micros systems. Since these are the tools you'll be using, demonstrating familiarity with them can set you apart from other candidates who may not have this experience.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Being able to share specific stories will showcase your leadership skills and customer service expertise, making you a strong candidate for the position.
We think you need these skills to ace Guest Relations Manager - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Relations Manager. Tailor your application to highlight relevant experience in both reception and food and beverage departments.
Highlight Customer Service Skills: Emphasise your excellent customer service skills in your CV and cover letter. Provide specific examples of how you've successfully managed guest relations and improved customer satisfaction in previous roles.
Showcase Leadership Experience: Mention any leadership roles you've held, particularly in hospitality settings. Discuss how you motivated teams and ensured high standards of service, as this is crucial for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of NYX Hotels. Use language that resonates with their brand, such as 'laidback luxury' and 'urban feel', to demonstrate your fit for the company.
How to prepare for a job interview at NYX Hotel Edinburgh
✨Showcase Your Customer Service Skills
As a Guest Relations Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to anticipate needs and resolve issues swiftly.
✨Demonstrate Operational Knowledge
Familiarise yourself with the operations of both Reception and Food and Beverage departments. Be ready to discuss how your experience aligns with the hotel's operational standards and how you can contribute to a seamless guest experience.
✨Prepare for Upselling Scenarios
Upselling is crucial in this role. Think of creative ways you could enhance a guest's stay while also benefiting the hotel. Prepare to discuss past experiences where you successfully upsold services or products.
✨Emphasise Team Leadership Abilities
The role requires strong leadership skills. Be ready to talk about your experience in managing teams, motivating staff, and ensuring everyone is equipped to deliver excellent service. Share examples of how you've developed team members in the past.
