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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, and a great pension scheme.
- Why this job: Make a real impact in customer service while building valuable relationships.
- Qualifications: Ideal for those with customer service experience and a passion for helping others.
- Other info: Opportunity to buy and sell annual leave and receive employee recognition awards.
The predicted salary is between 30000 - 42000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Show your personality! As a Hire Controller, it's crucial to demonstrate your ability to connect with people. During any interactions, whether in interviews or networking events, be friendly and approachable. This will help you stand out as someone who can build relationships effortlessly.
✨Tip Number 2
Familiarise yourself with the industry. Research the equipment rental sector and understand the common challenges customers face. This knowledge will not only help you in conversations but also show that you're genuinely interested in how you can make a difference in their experience.
✨Tip Number 3
Practice your communication skills. Since the role involves a lot of customer interaction, hone your verbal and written communication skills. Engage in mock conversations or role-plays to boost your confidence and ensure you can handle various customer scenarios effectively.
✨Tip Number 4
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Being able to showcase your initiative and critical thinking will make you an attractive candidate for the Hire Controller position.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Controller position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've built relationships with customers and resolved issues effectively.
Highlight Communication Abilities: Since the role involves a lot of communication, make sure to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect this.
Express Initiative and Problem-Solving: In your application, mention instances where you've used your initiative to improve processes or solve problems. This will show that you can think on your feet, which is crucial for the Hire Controller role.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Your People Skills
As a Hire Controller, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you approach customer interactions.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. During the interview, highlight your understanding of how these can benefit customers and create upselling opportunities.
✨Emphasise Initiative and Problem-Solving
The role requires quick thinking and initiative. Prepare to discuss situations where you've had to think on your feet and how you resolved challenges to improve customer experiences.
✨Prepare for Scenario Questions
Expect questions that assess your customer service skills. Think about scenarios where you've managed customer feedback or complaints effectively, and be ready to explain your thought process.
