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- Tasks: Be the first point of contact for emergency and non-emergency calls, providing vital support.
- Company: Join North Yorkshire Police and make a real difference in your community.
- Benefits: Enjoy a great pension scheme, 24 days holiday, and discounts at major retailers.
- Why this job: Experience a fast-paced environment where every day brings new challenges and rewards.
- Qualifications: No experience needed; just bring common sense, strong IT skills, and great communication.
- Other info: Complete 10 weeks of training before starting on a 24/7 shift pattern.
Are you looking for a rewarding career where every day presents new challenges? Join us at North Yorkshire Police as a Communications Officer in our Force Control Room, where you will play a critical role in supporting the public and ensuring a swift police response.
What You'll Do:
- Be the first point of contact for emergency 999 and non-emergency calls, providing professional and customer-focused support.
- Assess, prioritise, and triage calls based on urgency and available resources.
- Work with colleagues across North Yorkshire to coordinate police responses efficiently.
- Create accurate records of reported incidents in real-time, supporting effective deployment of officers.
- Facilitate communication with callers who speak little or no English, ensuring accessibility for all communities.
- Use police systems to record information related to crimes, domestic violence, road traffic collisions, and missing persons.
- Conduct Police National Computer enquiries, such as vehicle and name checks, to assist officers.
- Handle online reporting and provide guidance to members of the public.
Why Join Us?
Working in our Force Control Room offers a fast-paced and fulfilling environment where no two days are the same. You will be part of a dedicated team, making a real difference to people's lives when they need help the most.
Is This Role for You?
Can you stay calm under pressure while handling multiple tasks at once? Do you have strong decision-making and problem-solving skills? Are you a great communicator who can reassure and support callers in distress? If so, we'd love to hear from you.
Key Requirements:
- No previous experience is necessary; we are looking for individuals with common sense, strong IT and typing skills, attention to detail, and excellent communication abilities.
- Willingness to work a 24/7 shift pattern of 12-hour shifts on a 4 on, 4 off rotations.
- Emotional resilience and the ability to handle sensitive situations professionally.
Training & Start Dates:
You will complete 10 weeks of training. Due to the comprehensive nature of the training, holidays cannot be taken during this period. Start date will be 29th September 2025.
Benefits:
- Excellent government pension scheme
- 24 days holiday entitlement (increasing to 30 days with service) plus bank holidays
- Access to onsite Health and Wellbeing services
- Training and career development opportunities
- Discounts at major retailers
- Staff support networks
- Unison-recognised trade union
- Access to a health scheme
Positive Action:
We value difference and are committed to fostering an inclusive and supportive work environment. If you require any reasonable adjustments during the application process, please contact our Positive Action Team.
How to Apply:
If this opportunity excites you, we want to hear from you. Please submit your application or contact our Talent Acquisition Team for more information.
Closing Date: Applications for the September 2025 start date close on 15th April 2025. Interviews are planned from 28th April - 9th May 2025 at our Force Control Room in York. A familiarisation event will be held on Microsoft Teams Thursday 10th April 2025 for interested candidates to learn more about the role and the recruitment process.
999 Call Handler employer: North Yorkshire Police
Contact Detail:
North Yorkshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Call Handler
✨Tip Number 1
Familiarise yourself with the types of calls you might receive as a 999 Call Handler. Understanding emergency protocols and common scenarios can help you respond effectively during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable in handling distressing situations and improve your ability to reassure callers.
✨Tip Number 3
Research North Yorkshire Police and their values. Being knowledgeable about the organisation will show your genuine interest and commitment to the role during any discussions or interviews.
✨Tip Number 4
Prepare for the shift work aspect by considering your availability and flexibility. Demonstrating your willingness to adapt to a 24/7 shift pattern can set you apart from other candidates.
We think you need these skills to ace 999 Call Handler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a 999 Call Handler.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, particularly in communication, IT, and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the impact you hope to make. Mention specific examples from your past experiences that showcase your ability to remain calm under pressure and support individuals in distress.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Communications Officer.
How to prepare for a job interview at North Yorkshire Police
✨Show Your Calmness Under Pressure
As a 999 Call Handler, you'll need to demonstrate your ability to stay calm in high-pressure situations. Prepare examples from your past experiences where you successfully managed stressful scenarios, highlighting your decision-making and problem-solving skills.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate handling emergency calls, ensuring you can reassure and support callers effectively.
✨Familiarise Yourself with Police Systems
While no previous experience is necessary, having a basic understanding of police systems and procedures can give you an edge. Research common terms and processes used in emergency response to show your initiative and readiness to learn.
✨Demonstrate Emotional Resilience
This role involves dealing with sensitive situations. Be prepared to discuss how you handle emotional stress and maintain professionalism. Share any relevant experiences that showcase your emotional resilience and ability to support others in distress.
