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- Tasks: Lead and optimise the fulfilment and dispatch operations for a fast-growing e-commerce business.
- Company: Join a dynamic e-commerce company shipping thousands of orders daily to consumers and B2B clients.
- Benefits: Enjoy opportunities for growth, team collaboration, and a chance to shape operational success.
- Why this job: Be part of a key transition, making a real impact on how we fulfil and ship orders.
- Qualifications: Proven leadership in dispatch or fulfilment, strong communication, and data-driven decision-making skills required.
- Other info: Exciting chance to contribute to a new warehouse move and implement innovative processes.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager.
The Fulfilment & Dispatch Process Manager will lead and evolve our dispatch operation. You’ll be responsible for team performance, process improvement, cost control, and systems optimisation all while supporting the business through a key period of growth and transition.
This is a great opportunity for someone who’s ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day.
Key Responsibilities- Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec.
- Partner with the existing team leader, who manages the day-to-day on-the-ground activities. You’ll provide strategic direction, support, and accountability.
- Manage rotas, staffing levels, labour costs, and performance across a 12-person team.
- Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability.
- Design and implement a sustainable weekend dispatch model. You may need to be involved during rollout, with occasional oversight thereafter to ensure continued success.
- Help plan and execute our move to a new warehouse in the coming months. This includes contributing to layout, systems, and process design.
- Monitor usage and reorder as needed, liaising with suppliers to manage stock levels and costs.
- Identify opportunities and implement new ways of working that improve efficiency, reduce errors, and support growth.
- Learn and adapt our warehouse management software (Linnworks), optimising workflows to suit our evolving needs.
- A proven leader, ideally with experience in busy dispatch or fulfilment operations.
- Comfortable working with and through a team leader - clear communicator, good with people, and strong on accountability.
- Confident managing people, processes, performance, and costs.
- Logical, organised, and calm under pressure particularly during peak periods or times of change.
- Skilled in using systems, data, and Excel to monitor and improve performance.
- Proactive, forward-thinking, and solutions-focused - you don’t wait to be told what’s not working.
- Willing to roll up your sleeves when needed, especially during periods of transition (e.g. warehouse move, weekend launch).
- Comfortable working closely with company directors and contributing to high-level planning.
Contact Detail:
Capital Outsourcing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Manager
✨Tip Number 1
Familiarise yourself with the e-commerce and fulfilment industry. Understanding the latest trends and challenges in dispatch operations will help you speak confidently about how you can contribute to our growth at StudySmarter.
✨Tip Number 2
Network with professionals in the logistics and fulfilment sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could help you land the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or managed teams in previous roles. We value candidates who can demonstrate their impact through data and results, so have those metrics ready to share.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to suggest innovative ideas for enhancing our dispatch operations, as we are looking for someone who is proactive and forward-thinking in their approach.
We think you need these skills to ace Dispatch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatch or fulfilment operations. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the e-commerce industry and how your skills align with the responsibilities outlined in the job description.
Highlight Key Achievements: In your application, include specific examples of how you've successfully managed teams, improved efficiency, or implemented new processes in previous roles. Use metrics where possible to quantify your impact.
Showcase Problem-Solving Skills: Demonstrate your proactive approach by discussing past challenges you've faced in similar roles and how you overcame them. This will show your potential employer that you're solutions-focused and ready to tackle the demands of the position.
How to prepare for a job interview at Capital Outsourcing Group Limited
✨Showcase Your Leadership Skills
As a Dispatch Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you hold team members accountable.
✨Understand the Fulfilment Process
Familiarise yourself with the fulfilment and dispatch processes, especially in an e-commerce context. Be ready to discuss how you would improve efficiency and reduce errors, as this will show your proactive approach to the role.
✨Be Data-Driven
Since tracking KPIs and performance reports is crucial for this role, come prepared to discuss how you've used data to drive improvements in previous positions. Highlight your experience with systems like Excel and any warehouse management software.
✨Prepare for Change Management
With a new warehouse move on the horizon, it's important to convey your comfort with change. Share experiences where you've successfully navigated transitions or implemented new processes, showcasing your logical and organised approach under pressure.
