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- Tasks: Be the face of Grosvenor, creating memorable experiences for electronic gaming customers.
- Company: Join Grosvenor, a growing casino brand focused on exciting customer experiences.
- Benefits: Enjoy opportunities for skill development and a fun work environment.
- Why this job: Work in a dynamic atmosphere where you can engage with people and make lasting connections.
- Qualifications: Passion for customer service and a knack for creating enjoyable experiences are key.
- Other info: Embrace our values: Service, Teamwork, Ambition, Responsibility, and Solutions.
The predicted salary is between 24000 - 36000 £ per year.
Electronic Gaming Host – Didsbury Company Description Grosvenor is on an exciting journey of growth. It’s a great time to join us…. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. Why just work… when you can work, win & grow with us Job Description Grosvenor Casino, Didsbury As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. You will; Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs Live our values of Service, Teamwork, Ambition, Responsibility and Solutions Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling Qualifications Grosvenor Casino, Didsbury As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. You will; Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs Live our values of Service, Teamwork, Ambition, Responsibility and Solutions Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling Additional Information
Electronic Gaming Host - Didsbury employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host - Didsbury
✨Tip Number 1
Familiarize yourself with the latest trends in electronic gaming. Being knowledgeable about new games and technologies will help you engage with customers and show that you're passionate about the industry.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for creating a welcoming atmosphere and handling various customer interactions effectively.
✨Tip Number 3
Network with current employees or attend events at Grosvenor Casino to get a feel for the company culture. Understanding their values of Service, Teamwork, Ambition, Responsibility, and Solutions will help you align your approach during the interview.
✨Tip Number 4
Stay updated on regulations related to alcohol licensing and food safety. Showing that you are proactive about compliance will demonstrate your commitment to responsible gaming and customer safety.
We think you need these skills to ace Electronic Gaming Host - Didsbury
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Electronic Gaming Host. Highlight your passion for customer service and your ability to create a welcoming atmosphere in your application.
Tailor Your CV: Customize your CV to reflect your experience in customer service and any relevant skills that align with Grosvenor's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the gaming industry and your commitment to providing exceptional customer experiences. Mention specific examples of how you've exceeded customer expectations in the past.
Highlight Relevant Experience: In your application, emphasize any previous roles where you interacted with customers, especially in a gaming or hospitality environment. This will demonstrate your suitability for the position.
How to prepare for a job interview at Grosvenor Casinos
✨Show Your Passion for Customer Service
As an Electronic Gaming Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Know the Gaming Environment
Familiarize yourself with the latest trends in electronic gaming and the offerings at Grosvenor Casino. Demonstrating knowledge about their games and services will show your genuine interest in the role and help you connect with potential customers.
✨Emphasize Teamwork and Collaboration
Grosvenor values teamwork highly. Be ready to discuss how you've successfully worked in teams in the past, highlighting your ability to collaborate effectively with colleagues to enhance the customer experience.
✨Understand Compliance and Safety Regulations
Since compliance with regulations is a key part of the role, prepare to talk about your understanding of relevant regulations, such as alcohol licensing and food safety. Showing that you prioritize safety and responsible gambling will set you apart.
