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- Tasks: As a Recovery Driver, you'll assist customers in need, ensuring they get back on the road safely.
- Company: Join the AA, the UK's largest motoring organisation, known for its commitment to customer service.
- Benefits: Enjoy competitive pay, flexible shifts, free breakdown cover, and a generous pension contribution.
- Why this job: Be a superhero for drivers, solving problems and providing support in all weather conditions.
- Qualifications: Must have a full driving category C licence; CE licence is a plus but not essential.
- Other info: Access development programmes and discounts on AA products, plus a supportive and inclusive work culture.
As our Roadside Recovery Driver, you’ll go the extra mile for our customers. Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.
On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence
Salary: Guaranteed minimum c. £33,862 for CE (HGV 1) license, £30,490 for C (HGV 2) license
Depot Postcode: GL2 5DA
Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins (Inc. 45 min break). End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break.
Bring your best self and we provide the rest, including full Uniform, Boots, and the best available equipment!
Free breakdown cover from day one. Equivalent of 23 days holidays (increases with service) plus bank holidays. Up to 7% company pension contribution. Join a famous brand that our customers love, with industry leading training. Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
This is the job: You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
- A communicator: You're great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
- A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.
What do I need?
- To be eligible for this role you must live within 25 miles and 1 hour's travel from the depot – postcode included in advert.
- A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
- Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
- To be comfortable adapting to new technology - training will be provided.
- To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Job Types: Full-time, Permanent
Pay: £30,490.00-£33,862.00 per year
Benefits: Company pension, Employee discount, On-site parking
Work Location: On the road
Recovery Drivers employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Drivers
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. As a Recovery Driver, you'll be the face of the company, so understanding their commitment to customer care will help you align your responses during interviews.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery. Being able to discuss specific techniques or experiences you've had in problem-solving situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former AA employees if possible. They can provide insights into the company culture and what they look for in a Recovery Driver, which can be invaluable during your interview.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle stressful scenarios. Think of examples from your past driving or customer service experiences where you successfully resolved issues.
We think you need these skills to ace Recovery Drivers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Recovery Driver. Familiarise yourself with the job description and think about how your skills and experiences align with what the AA is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and problem-solving. Emphasise any previous driving roles and your qualifications, such as your driving licence and CPC certification.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work independently. Mention specific examples of how you've successfully handled challenging situations in the past, demonstrating your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare examples from your past experiences where you've successfully resolved issues or helped others in challenging situations.
✨Familiarise Yourself with the Role Requirements
Understand the specifics of the job, including the driving licences required and the shift patterns. Being knowledgeable about these details will show your genuine interest in the position.
✨Emphasise Your Adaptability
You'll need to adapt to new technology and work in various weather conditions. Be ready to discuss how you've successfully adapted to changes in previous roles or environments.
