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For Companies At a Glance
- Tasks: Support the Store Manager in running the store and providing excellent customer service.
- Company: Join Big Yellow, a company that values people and promotes a welcoming environment.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and gym discounts.
- Why this job: Make a real difference while developing your career in a supportive and fun atmosphere.
- Qualifications: A passion for customer service and a proactive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Role: Assistant Store Manager
Location: Tunbridge Wells
Salary: £29,521 per annum (OTE £32,801) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the store's opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on.
Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
- Provide the highest standards of customer service, in person, via email or phone
- Maximise sales at every opportunity through promoting the products and services available
- Be confident and comfortable negotiating day to day
- Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
- Propose ideas for local marketing and assist with recruitment where necessary
- Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
- Take a flexible approach to working as part of a team or individually
- Take an equal share of responsibility by being a key holder and opening/closing your store
- Coach and develop your sales advisors
- Support your store manager in all aspects of running your store
- Support your store manager to grow and develop your business
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Assistant Store Manager employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially your passion for providing excellent customer service.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team or managed customer interactions in the past. Highlight instances where you exceeded sales targets or improved customer satisfaction, as these will resonate well with the hiring managers.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts. Since the role requires working any 5 out of 7 days, emphasising your adaptability and commitment to meeting the store's needs can set you apart from other candidates.
✨Tip Number 4
Engage with current employees or connect with them on platforms like LinkedIn. Ask about their experiences and insights into the company culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your 'lead by example' management style. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Your People Skills: In your application, emphasise your ability to connect with customers and provide solutions. Share anecdotes that illustrate your people skills and how they have positively impacted previous roles.
Highlight Flexibility and Teamwork: Demonstrate your willingness to work flexible hours and your ability to collaborate effectively with a team. Mention any past experiences where you successfully contributed to a team environment.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your warm and welcoming nature during the interview.
✨Highlight Your Leadership Style
Since the role requires a 'lead by example' management style, think about times when you've successfully led a team or project. Discuss your approach to coaching and developing others, as this will resonate well with the interviewers.
✨Demonstrate Sales Savvy
Maximising sales is a crucial part of the job. Be ready to talk about your sales experience and any strategies you've used to promote products effectively. Showing that you can drive sales will make you a strong candidate.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Prepare for scenarios related to customer service, team dynamics, and operational challenges, and think through how you would respond.
