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For Companies At a Glance
- Tasks: Be the first point of contact for customer calls and direct them efficiently.
- Company: Join Marshall Fleet Solutions, a leader in the fleet and automotive industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: GCSEs in Maths and English; experience in customer service is a plus.
- Other info: Strong communication skills and attention to detail are essential for success.
The predicted salary is between 24000 - 36000 £ per year.
Marshall Fleet Solutions (MFS) are currently recruiting for a Support Call Handler to handle external customer calls directing the calls to the relevant area of the business.
Purpose of the position
To be the front line call handler for all incoming calls and ensure the call is dealt with correctly and promptly.
Accountability Tasks:
- Ensure all calls are answered in a timely manner within set KPIs
- Ensure call is directed to the relevant area of the business
- Raise all incoming breakdowns within IFS and allocate to the correct business area screens
- Support other areas of operations, e.g. chasing PO Numbers, updating customers
- Support admin team with duties as required
Capability
Education
Minimum - GCSE, Mathematics, English
Experience
Experience handling customer calls and enquiries
Fleet/Automotive Experience
Knowledge and Skills:
- Knowledge of the transport/automotive/refrigeration Industry
- Database management - Desirable
- Knowledge of IFS/R2CIT literate (Microsoft Office/strong Excel knowledge - Advanced level) - Essential
- Strong written & verbal communication skills to provide a professional approach to both external & internal contacts - Essential
- Meeting deadlines, task orientated and prioritisation - Essential
- Methodical, systematic - Essential
- Excellent front-line customer handling skills, building relationships internal/external - Essential
- Strong attention to detail - Essential
- To be highly self-motivated - Essential
Service Support Call Handler employer: Marshall
Contact Detail:
Marshall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Call Handler
✨Tip Number 1
Familiarise yourself with the transport and automotive industry, especially the specifics of fleet management. This knowledge will help you engage confidently with customers and demonstrate your understanding during the interview.
✨Tip Number 2
Practice your call handling skills by simulating customer interactions. Focus on being methodical and systematic in your responses, as this is crucial for managing calls effectively and meeting KPIs.
✨Tip Number 3
Brush up on your Excel skills, as advanced knowledge is essential for this role. Consider taking a quick online course or tutorial to ensure you're comfortable with database management and can impress during any practical assessments.
✨Tip Number 4
Prepare examples of how you've successfully handled customer calls in the past. Highlight your ability to build relationships and resolve issues promptly, as these are key attributes that MFS will be looking for in a candidate.
We think you need these skills to ace Service Support Call Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Support Call Handler position. Tailor your application to highlight relevant experience in handling customer calls and any knowledge of the automotive industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service roles, particularly those involving call handling. Mention any specific achievements or situations where you successfully managed customer enquiries.
Showcase Your Skills: Make sure to demonstrate your strong written and verbal communication skills in your application. Provide examples of how you've effectively communicated with customers or colleagues in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Marshall
✨Know the Company
Before your interview, take some time to research Marshall Fleet Solutions. Understand their services, values, and recent developments in the fleet and automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Handling Skills
Prepare examples from your past experiences where you successfully handled customer calls or enquiries. Highlight your ability to remain calm under pressure and how you effectively resolved issues, as this role requires excellent front-line customer handling skills.
✨Familiarise Yourself with Relevant Software
Since the job mentions IFS and strong Excel knowledge, make sure you're comfortable discussing your experience with these tools. If you have any specific examples of how you've used them in previous roles, be ready to share those.
✨Showcase Your Attention to Detail
Given the importance of attention to detail in this role, prepare to discuss situations where your meticulousness made a difference. Whether it was catching an error or ensuring accurate data entry, demonstrating this skill will be crucial.
