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- Tasks: Provide technical support for mechanical products from design to retirement.
- Company: Join an industry-leading engineering company in Gloucester.
- Benefits: Enjoy a competitive salary, bonus scheme, and discounts with retailers.
- Why this job: Be part of a dynamic team solving real-world engineering challenges.
- Qualifications: Degree in Mechanical Engineering or equivalent experience required.
- Other info: Ideal for those with a background in product support or design.
The predicted salary is between 36000 - 60000 £ per year.
Product Support Engineer required by industry leading engineering company for their site in Gloucester. The successful Product Support Engineer will provide technical support for mechanical products throughout the product life cycle from NPI to retirement.
Main Duties - Product Support Engineer:
- Supporting with design changes and improvements.
- Providing solutions to obsolescence issues.
- Reviewing design information and managing engineering changes.
- Carrying out root cause investigations.
- Ensuring compliance to industry standards.
- Producing technical documentation and reports.
The ideal candidate will be able to demonstrate the following - Product Support Engineer:
- Educated to Degree level in Mechanical engineering or equivalent experience.
- Proficient with Microsoft Office and ERP systems.
- Experience with evaluation of design.
- A background in a product support, gained within a manufacturing or equivalent environment.
- Excellent problem-solving skills.
- A confident communication style, comfortable with customer interaction.
What we are able to offer:
- Enhanced Pension scheme.
- Company wide bonus scheme.
- Discounts with a range of retailers.
If you are already a Mechanical Design Engineer, Sustainment Engineer, Obsolescence Engineer, you may also be suitable for this role.
Product Support Engineer in Cheltenham employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Cheltenham
✨Tip Number 1
Familiarise yourself with the specific mechanical products that the company supports. Understanding their product range and any recent changes or innovations can give you an edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by reviewing common issues faced in product support roles. Being able to discuss real-life examples of how you've tackled similar challenges will impress the hiring team.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to demonstrate your communication skills, especially in technical contexts. Practising how to explain complex concepts clearly can set you apart, as customer interaction is a key part of this role.
We think you need these skills to ace Product Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering education and relevant experience. Emphasise any roles where you provided product support or were involved in design changes, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Product Support Engineer role. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with customers.
Highlight Technical Skills: Clearly outline your proficiency with Microsoft Office and ERP systems in your application. If you have experience with technical documentation or compliance standards, be sure to include that as well.
Showcase Relevant Experience: If you have worked in a manufacturing environment or have experience with product lifecycle management, make this clear in your application. Use examples to illustrate how you've tackled obsolescence issues or conducted root cause investigations.
How to prepare for a job interview at Omega Resource Group
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering principles and product support processes. Be ready to discuss specific examples of how you've handled design changes or obsolescence issues in the past.
✨Showcase Problem-Solving Skills
Prepare to share instances where you've successfully identified and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with Industry Standards
Understand the compliance requirements relevant to the role. Being able to discuss how you've ensured compliance in previous roles will demonstrate your attention to detail and commitment to quality.
✨Practice Your Communication Skills
Since the role involves customer interaction, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend to refine your communication style and ensure you're comfortable discussing technical topics.
