Inside Sales Manager

About Us:

With over 40 years’ experience, IRIS is the UK's market-leading provider of business-critical software and services to the UK accountancy, payroll and education sectors. They serve over 21,000 Accountancy Practices, 11,000 education organisations and more than 80,000 small and mid-sized businesses, corporates, and payroll bureaus across a wide range of industry sectors.

Purpose of the Job:

An experienced results driven Inside Sales/Telesales Team Manager is needed to develop a team of quota carrying account managers.

Working in our successful Manchester sales office, you will be responsible for the day to day running of an Inside Sales team who upsell and cross-sell a wide range of core products and Open Apps to existing customers alongside managing and maintaining the delivery of a fantastic customer service.

As Inside Sales Manager you will be responsible for the Inside Sales team performance, ensuring that everyone within the team achieves set targets. Responsible for recruiting, organising, motivating, monitoring, coaching, training, and leading the team to deliver their revenue and pipeline targets from effective outbound calls which create new opportunities through to closing business.

You will continually assess the team and identify areas of improvement and development on an individual and team basis. You will be proactive in arranging team training and working with internal product managers and sales support to ensure both you and your team are kept up to date with our own products and those of the competition.

You will be managing key performance KPI’s and forecast weekly. You will also complete management reports as required to ensure the appropriate structure and focus is understood.

This role requires a diligent and ‘people first’ leader whose experience has resulted in the successful management of an internal office-based sales team, and whose primary focus will be based around coaching and developing their team to success. As a leader, you will be able to coach and guide team members to hit target and perform to the best of their ability.

Key Responsibilities

Leadership:

• Generating results & driving the team to consistently deliver against business objectives.

• Continually assessing the team and identify areas of improvement and development on an individual and team basis through regular coaching, 1:1 and team meetings

• Motivating and monitoring the performance of the team including absence management

• Managing & reporting on targets and key performance indicators

• Carry out training needs analysis and implement structured coaching and individual training plans to ensure sales best practice is implemented by whole team

• Plan, prepare and deliver sales inductions and on-going training for the telesales team.

• Coaching and mentoring team members

• Managing close plans on all senior deals

• Developing & retaining staff, whilst developing curriculum in the team through knowledge gaps that you identify.

• Recruiting and training your team to be competent against business timescales

Commercial awareness:

• Strategic planning for how to improve revenue generation / drive a higher average order value.

• Develop and maintain Telesales standards/”best practice”

• Keeping abreast with competitor information

• Liaising with Product Management and Training functions

• Understanding where action needs to be taken or maintained to support departmental goals.

Business skills:

· Assisting the Head of Account Management – Inside Sales with preparation of reports, forecasting and analysis of opportunity against target on a daily/monthly basis

· Making decision on the basis of performance statistics, e.g. which members of staff need to improve, how effective current approaches are, what you plan to improve performance

· Review MI and customer relationship management systems and propose, plan and implement improvements

· Reporting back to the Head of Senior leaders as appropriate

· Liaising with customers including complaint handling

· Maintaining detailed knowledge of company products/services

If this sounds like something that could be of interest, please apply today or reach out to Jack with any questions around the role.