Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support for critical business applications.
- Company: Join a prestigious City-based Investment Bank with a high-performing team.
- Benefits: Gain experience in a fast-paced environment with opportunities for career growth.
- Why this job: Be part of a collaborative team supporting cutting-edge systems in a globally respected business.
- Qualifications: 1 year of IT support experience; strong communication and analytical skills required.
- Other info: Familiarity with CRM systems and cloud technologies is a plus.
Software Support Analyst is sought to join a high-performing core applications team within a prestigious City-based Investment Bank. This role offers the opportunity to provide 1st and 2nd line support for business-critical applications, including CRM systems and other enterprise tools. You’ll be part of a team responsible for keeping systems running smoothly, implementing changes, troubleshooting issues, and working closely with users and stakeholders across the business.
Key Responsibilities:
- Deliver 1st and 2nd line support for business applications, ensuring timely resolution and minimal business disruption.
- Apply ITIL best practices across incident, problem, change, and release management.
- Use ServiceNow to manage service requests, incidents, and change workflows.
- Monitor application performance proactively to identify and address issues before they impact users.
- Perform regular maintenance, including updates, patches, and performance optimisations.
- Create and maintain user documentation and training materials.
- Collaborate with business stakeholders to communicate updates and understand requirements.
- Analyse trends in incident data to inform continuous service improvement.
Key Requirements:
- At least 1 year of experience in IT support, 2nd line support, or release management.
- Strong communication skills with the ability to engage stakeholders at all levels.
- Familiarity with CRM systems, Microsoft 365, and cloud technologies (Azure or AWS preferred).
- Experience with IT service management tools (ideally ServiceNow).
- ITIL and ServiceNow certifications are desirable but not essential.
- Analytical mindset with excellent troubleshooting skills.
This is a great opportunity to build your career in a collaborative and fast-paced environment, supporting cutting-edge systems in a globally respected business.
Software Support Analyst – Financial Services employer: ARC IT Recruitment
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst – Financial Services
✨Tip Number 1
Familiarise yourself with ITIL best practices, as they are crucial for this role. Understanding incident, problem, change, and release management will not only help you in the interview but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Gain hands-on experience with ServiceNow if you haven't already. Familiarity with this tool is a significant advantage, so consider exploring its features through online tutorials or practice environments to boost your confidence.
✨Tip Number 3
Brush up on your communication skills, especially in engaging with stakeholders. Practising how to explain technical issues in simple terms can set you apart, as this role requires collaboration across various business levels.
✨Tip Number 4
Stay updated on the latest trends in CRM systems and cloud technologies like Azure or AWS. Showing that you are proactive about learning and adapting to new tools will make you a more attractive candidate for the position.
We think you need these skills to ace Software Support Analyst – Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support roles. Emphasise your familiarity with CRM systems, Microsoft 365, and any cloud technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting skills and ability to engage with stakeholders effectively.
Highlight Relevant Skills: Clearly outline your analytical mindset and problem-solving abilities. If you have experience with ITIL best practices or ServiceNow, make sure to include this information prominently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Software Support Analyst.
How to prepare for a job interview at ARC IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in 1st and 2nd line roles. Highlight any familiarity you have with CRM systems, Microsoft 365, and cloud technologies like Azure or AWS, as these are crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Expect to be asked about specific troubleshooting scenarios. Prepare examples that showcase your analytical mindset and how you've successfully resolved issues in the past, especially using ITIL best practices.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to engage with stakeholders at all levels. Consider how you would explain technical concepts to non-technical users.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow for managing service requests and incidents, it’s beneficial to have a basic understanding of the platform. If you have prior experience, be ready to discuss how you’ve used it to improve service delivery.
