Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance IT infrastructure while assisting end users across multiple sites.
- Company: Join a dynamic IT recruitment business focused on building lasting relationships in the tech industry.
- Benefits: Enjoy a competitive salary of £35k plus benefits, with opportunities for travel and on-call support.
- Why this job: Gain hands-on experience, learn from seasoned engineers, and contribute to exciting IT projects.
- Qualifications: 3+ years in IT support, experience with Microsoft environments, and knowledge of ITIL practices required.
- Other info: This role offers a mix of reactive and proactive tasks, perfect for tech enthusiasts.
The predicted salary is between 28000 - 42000 £ per year.
An enterprising 2nd Line Infrastructure Engineer is urgently required by my client with significant experience of supporting Microsoft/Windows based infrastructure. Strong experience of managing and maintaining IT Infrastructure environments, whilst being proactive in upgrading environments, along with supporting end users will be needed. This role will be supporting multiple sites, and as such, some travel, along with on-call support will be required.
Role and Responsibilities:
- Assist the Senior Infrastructure Engineers with all levels of IT Infrastructure monitoring, end user support, and generally helping to improve the IT infrastructure environment for my client.
- Daily end user support for all levels of the Infrastructure environment along with the associated software, resolving issues in a timely manner.
- Install, configure, test, maintain and support end user workstations and associated hardware/software.
- Interacting with all manner of end users on a day-to-day basis, maintain strong relationships across the business.
Skills and Experience:
- 3+ years experience of working within a hands-on/technical IT Infrastructure support role within a 2nd line level or higher.
- Experience of working within an ITIL environment.
- Experience of supporting Windows based infrastructure environments, support Servers, networks, Active Directory, Office/Office 365 etc.
- A broad understanding of IT security would be beneficial.
This is both a reactive and proactive role, which will entail day-to-day end user support, along with getting involved in new IT projects. This role will offer an excellent opportunity to learn from more experienced IT Infrastructure Engineers.
2nd Line Infrastructure Engineer in Crawley, West Sussex employer: Essential Recruitment
Contact Detail:
Essential Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Infrastructure Engineer in Crawley, West Sussex
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft, Office 365, and Active Directory. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their work culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role during discussions.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on common troubleshooting scenarios related to IT infrastructure. Being able to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 4
Showcase your proactive attitude by discussing any personal projects or initiatives you've undertaken that relate to IT infrastructure. This demonstrates your commitment to continuous learning and improvement, which is highly valued in this role.
We think you need these skills to ace 2nd Line Infrastructure Engineer in Crawley, West Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, particularly with Microsoft technologies like Windows, Office 365, and Active Directory. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain why you are a good fit for the role and how your experience aligns with the company's needs.
Showcase ITIL Knowledge: If you have experience working in an ITIL environment, be sure to mention it. Highlight any relevant certifications or training that demonstrate your understanding of IT service management principles.
Highlight Soft Skills: Since the role involves interacting with end users, emphasise your communication and relationship-building skills. Provide examples of how you've successfully supported users in previous roles.
How to prepare for a job interview at Essential Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft and Windows-based infrastructure. Highlight specific projects or challenges you've faced, particularly those involving Office 365, Active Directory, and ITIL practices.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot common issues. Practice articulating your thought process clearly, as this will show your ability to resolve problems efficiently.
✨Emphasise Communication Skills
Since the role involves interacting with end users, it's crucial to demonstrate your ability to communicate effectively. Share examples of how you've built relationships and provided support in previous roles.
✨Prepare for Questions on IT Security
Having a broad understanding of IT security is beneficial. Be ready to discuss any relevant experiences or knowledge you have regarding security protocols and best practices in IT infrastructure.
