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- Tasks: Assist customers with tailored solutions and handle complaints professionally.
- Company: Join a leading brand known for exceptional customer care and employee value.
- Benefits: Enjoy hybrid work options, free parking, subsidised meals, and an annual bonus.
- Why this job: Be part of a supportive team culture with great development opportunities and exciting events.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in MS Office required.
- Other info: Work hours are Mon-Fri with occasional Saturday shifts; flexible after probation.
Ensure all your application information is up to date and in order before applying for this opportunity.
Location: Calcot, Reading (hybrid after probation)
Salary: £27,000 DOE + bonus + benefits
Hours: 37.5 hours per week
Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm
I am working with a leading brand client to support the recruitment of a permanent Complaints Handler for their offices in Calcot, Reading. The role offers great development opportunities for the future.
Do you have experience working within customer excellence? Do you love to go the extra mile for customers? We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.
Experience required for the Complaints Handler role:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Able to work effectively in a team
- Experience working within a fast-paced environment
- Proficient with MS Office and familiar with CRM systems and practices
- High level of verbal and written communication
- Customer orientation and ability to adapt
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Highly motivated and resilient
Duties of the Complaints Handler:
- Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
- To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products.
- To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA.
- To build relationships with other sites and involving them in all matters relating to their customer.
- To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced.
Please follow the link to apply for this Complaints Handler role based in Calcot, Reading.
Complaints Handler employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be dealing with as a Complaints Handler will not only boost your confidence but also help you provide tailored solutions during the interview.
✨Tip Number 2
Practice active listening skills. During the interview, demonstrate your ability to listen carefully and respond thoughtfully, as this is crucial for a role that revolves around customer care and resolving complaints.
✨Tip Number 3
Prepare examples of how you've handled difficult customer situations in the past. This will showcase your problem-solving skills and resilience, which are key traits for a successful Complaints Handler.
✨Tip Number 4
Research common complaints in the industry and think about how you would address them. Showing that you understand potential challenges and have thought through solutions can set you apart from other candidates.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and showcases your strong communication skills. Emphasise any previous roles where you handled complaints or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer excellence. Mention specific examples of how you've gone the extra mile for customers in past roles, and explain why you're excited about this opportunity with the company.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office and any CRM systems you've used. Also, mention your ability to multi-task and manage time effectively, as these are crucial for the Complaints Handler role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are key traits for a Complaints Handler.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer support. Be ready to share specific examples of how you've handled complaints or difficult situations, demonstrating your ability to provide excellent customer care.
✨Demonstrate Active Listening
During the interview, practice active listening. This means not just hearing the questions but also understanding them fully before responding. It shows that you value communication and are attentive to details, which is crucial for a Complaints Handler.
✨Familiarise Yourself with the Company
Research the company and its products thoroughly. Understanding their values and customer service philosophy will help you tailor your responses and show that you're genuinely interested in the role and the brand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific complaints or customer interactions. Think through potential scenarios in advance and prepare your responses to showcase your problem-solving skills.
