Travel Centre Team Leader

Make sure to apply quickly in order to maximise your chances of being considered for an interview. Read the complete job description below.

£29,989 to £32,380 per annum – Grade 4
Bradford
Full time / Permanent - 37 hours per week
Closing date – 23 April at 23:55

Please note that the Combined Authority will consider requests for part-time working and/or job share. Interviews for this role will be held on Thursday 15 May.

Are you looking for a new role in customer service that offers more benefits? Do you want to advance your management experience within a leading organisation that values development?

We are seeking a dedicated and motivated individual to join our Bradford Travel Centre as a Travel Centre Team Leader. In this role, you will lead a team of passionate Travel Centre Advisors, with direct responsibility for managing a team of five at Bradford and four at Halifax. Both Centres have recently undergone an exciting redevelopment, offering a modern and customer-focused environment.

Although primarily based in Bradford, as Team Leader, your key responsibilities will include overseeing daily operations at both the Bradford and Halifax Travel Centres, ensuring excellent customer service, and supporting the professional development of your team. You will work closely with various internal departments within the Combined Authority, including the Sales team, Bus Station Managers, Travel Inclusive team, Metro Line, and Customer Feedback team, to ensure smooth and efficient operations across the network. As part of a wider network of six Travel Centres across West Yorkshire, you will be part of a collaborative team providing vital support in the absence of other Team Leaders, helping to manage and assist with their responsibilities where necessary across the other Travel Centres.

The Travel Centre opening times are Monday to Friday - 08:30am to 17:30pm and Saturday 09:00am to 16:30pm. The Team Leader rota includes working two Saturdays in four, with enhancements added to pay for hours worked after 12:30pm on Saturdays.

Alongside a competitive salary, we offer an excellent benefits package including:

• 28 days Annual Leave (increasing upon years of service) plus Bank Holidays
• Generous Employer-Contribution Pension Scheme
• Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5)
• Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.

Reporting into the Travel Centre Supervisor, your key responsibilities will include:

• Ensure the efficient operation of the Travel Centre’s through ensuring a high level of customer service to the travelling public in line with the Combined Authority’s Customer Care Policy.
• Ensure that the Travel Centre’s sell and/or issue prepaid tickets, passes and permits and issue passenger information in accordance with laid down procedures.
• Be a visible and enthusiastic team leader, encouraging partnership working across the organisation.

You will have the following key skills, attributes, education and experience:

• Educated to A Level or hold equivalent relevant qualifications.
• Experience of prioritising, planning and organising workloads to manage expectations and deadlines.
• Experience of managing people including appraisals, performance management, disciplinary, recruitment and selection.
• Previous experience working within a retail environment and cash handling.

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile.

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.