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- Tasks: Assist customers with bookings, updates, and payments in a dynamic bodyshop environment.
- Company: Join a leading company in the Accident Repair industry, known for excellence.
- Benefits: Enjoy a competitive salary, pension scheme, and free parking.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Must have automotive customer service experience and a resilient attitude.
- Other info: This is a permanent, part-time role with opportunities for growth.
Avant Recruit are proud to be partnering with our client, a market leader within the Accident Repair industry. We are currently searching for a part-time Bodyshop Advisor. This role is offered on a full-time, permanent basis.
The main responsibilities for the Bodyshop Advisor are as follows:
- Handling inbound calls to the Bodyshop
- Obtaining customers' personal details, accident details, insurer details
- Booking in customers for repair
- Managing the courtesy car fleet
- Providing customers with repair updates and progress using information from bodyshop technicians
- Organising deliveries and collections
- Taking payments for insurance excess
To be a successful candidate for the Bodyshop Advisor role you must:
- Have a resilient attitude
- Previous experience within an automotive customer service role is essential
- Experience within a customer-facing role (telephone or face to face) is essential
- Enjoy communicating with customers and solving any queries
Salary: £30k - £35k Basic, Pension scheme, Free parking.
If you feel you have the right skill set, knowledge and experience and are looking for a new and rewarding challenge then please apply for the Bodyshop Advisor role now.
Bodyshop Advisor employer: AVANT RECRUIT
Contact Detail:
AVANT RECRUIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor
✨Tip Number 1
Familiarise yourself with the accident repair industry. Understanding common terms and processes will help you communicate effectively with both customers and technicians, showcasing your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves interacting with customers, consider role-playing scenarios where you handle inquiries or complaints to demonstrate your problem-solving abilities.
✨Tip Number 3
Network within the automotive industry. Attend local events or join online forums related to accident repair to connect with professionals who might provide insights or even referrals for the Bodyshop Advisor position.
✨Tip Number 4
Prepare questions to ask during the interview. Showing genuine interest in the company and the role by asking insightful questions can set you apart from other candidates and demonstrate your enthusiasm for the position.
We think you need these skills to ace Bodyshop Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Bodyshop Advisor position. Tailor your application to highlight relevant experience in automotive customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service roles, particularly in the automotive industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to handling customer queries and managing bookings, as these are key aspects of the Bodyshop Advisor role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at AVANT RECRUIT
✨Show Your Customer Service Skills
As a Bodyshop Advisor, you'll be dealing with customers regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to communicate effectively and resolve issues.
✨Know the Industry
Familiarise yourself with the accident repair industry and the specific services offered by the company. Showing that you understand the market and the role's responsibilities will impress the interviewers and show your genuine interest in the position.
✨Demonstrate Resilience
The job requires a resilient attitude, especially when dealing with upset customers. Prepare to discuss situations where you've had to remain calm under pressure and how you managed to turn a negative experience into a positive one.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or future growth opportunities. This shows that you're not only interested in the role but also in how you can contribute to the company's success.
