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- Tasks: Lead and inspire store managers to enhance customer experiences and drive sales.
- Company: Join McArthurGlen, Europe's top designer outlet manager with 23 locations across 8 countries.
- Benefits: Enjoy a competitive salary, performance bonuses, wellbeing allowance, and flexible working options.
- Why this job: Be part of a values-driven culture that prioritises innovation, collaboration, and personal growth.
- Qualifications: Retail management experience is essential; fashion experience preferred. Strong communication skills are a must.
- Other info: We value diversity and encourage applications from everyone, even if you don't meet all requirements.
The predicted salary is between 36000 - 60000 £ per year.
Our Mission: To create the finest retail experiences.
Our Purpose: Making the extraordinary possible.
McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.
What you'll be doing:
- Give guidance to store managers on profitable in-store presentation (i.e stock level, signage, pricing), outstanding customer service and identify future business needs to enhance brands performance.
- Establish, develop and maintain strong relationships with brands at all levels - store staff, area or district management and brand headquarters to develop and execute plans to drive annual sales performance.
- Support brands in the staff recruitment process, i.e. sourcing, screening, selecting.
- Identify training needs and develop training programs on effective customer service, selling tips, in-store merchandising and quality management to increase Key Performance Indicators (conversion, UPT, ATV) and like-for-like growth.
- View and provide timely feedback on store layouts and fit outs to ensure optimum in-store retail experience.
- Keep abreast of ongoing, new and potential brand relationships and if necessary act as the contact and point of reference for future brands.
- Keep abreast of competitor Centre activities and full price retail environment.
- Work closely with Marketing Team to develop a retail calendar and provide support for special events, promotions, and other marketing events through awareness of fashion trends, calendars and important trading days.
- Work closely with Centre Manager and all other departments (store and customer service operation, facilities, finance) and brands to ensure an exceptional customer shopping experience and store adherence to rules and regulations.
- Work in close conjunction with leasing for refits, new openings, locations for potential new brands, support in replacing low performing brands etc.
- Provide input to the budget planning process by providing brand sales and like-for-like growth targets.
- Budgeting your own brands throughout the year (considering bank holidays, Easter, sports events etc.).
- Constant follow up and adaptation of budget if brands are over performing or underperforming.
Why McArthurGlen?
- Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
- Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- Volunteering Days: Benefit from 2 paid volunteering days per year.
- Exclusive Discounts: Access special discounts at our Designer Outlets.
- Flexible Working: Hybrid working options where possible to accommodate your needs.
- International Exposure: Work with colleagues across eight countries within a global organization.
- Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
- Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you'll bring:
- Proven retail management experience, ideally at Area Manager or Retail Manager level - multi-site; multi-brand Fashion experience preferred.
- Visual merchandising skills.
- Analytical Skills.
- Passionate about retail.
- Proactive.
- Enthusiastic.
- Strong communication skills essential.
What to expect:
- We commit to replying to all applications, feel free to get in touch if you'd like an update.
- You will have a main point of contact within our Talent team.
- We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.
- We're also aware that your time is precious, so aim to keep to a two-stage process wherever we can.
Be part of something extraordinary... At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
Contact Detail:
McArthurGlen Designer Outlets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - West Midlands, United Kingdom
✨Tip Number 1
Network with current and former employees of McArthurGlen to gain insights into the company culture and expectations for the Retail Manager role. This can help you tailor your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Familiarise yourself with the latest trends in retail management, particularly in the fashion sector. Being able to discuss current market dynamics and how they affect brand performance will show your analytical skills and passion for retail.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your success in managing multiple brands or locations. Use metrics to quantify your achievements, as this will resonate well with the hiring team focused on performance.
✨Tip Number 4
Demonstrate your visual merchandising skills by creating a mock-up or presentation that showcases your ideas for enhancing in-store experiences. This proactive approach can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Retail Manager - West Midlands, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, especially if you have worked at an Area Manager or Retail Manager level. Emphasise any multi-site and multi-brand experience, as well as your visual merchandising skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your proactive approach. Mention specific examples of how you've successfully driven sales performance or improved customer service in previous roles.
Showcase Analytical Skills: Since analytical skills are essential for this role, include examples in your application that demonstrate your ability to analyse sales data and make informed decisions to enhance brand performance.
Highlight Communication Skills: Strong communication skills are crucial for this position. Use your application to illustrate how you've effectively communicated with teams, brands, and customers in past roles, showcasing your ability to build relationships.
How to prepare for a job interview at McArthurGlen Designer Outlets
✨Showcase Your Retail Experience
Make sure to highlight your previous retail management experience, especially if you've worked at an Area Manager or Retail Manager level. Be prepared to discuss specific examples of how you've successfully managed multiple sites or brands.
✨Demonstrate Visual Merchandising Skills
Since visual merchandising is crucial for this role, come prepared with examples of how you've improved in-store presentation and customer engagement through effective merchandising strategies.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills. Be ready to discuss how you've used data to drive sales performance, identify training needs, or adapt budgets based on brand performance.
✨Emphasise Strong Communication Skills
Communication is key in this role, so be sure to demonstrate your ability to build relationships with various stakeholders. Share examples of how you've effectively communicated with store staff, management, and marketing teams to achieve common goals.
