Retail Manager - West Midlands, United Kingdom

Our Mission: To create the finest retail experiences.

Our Purpose: Making the extraordinary possible.

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 24 designer outlets in 8 countries.

Please note this role could also be considered as an 18 month internal secondment.

What you’ll be doing...

• Give guidance to store managers on profitable in-store presentation (i.e stock level, signage, pricing), outstanding customer service and identify future business needs to enhance brands performance.
• Establish, develop and maintain strong relationships with brands at all levels - store staff, area or district management and brand headquarters to develop and execute plans to drive annual sales performance.
• Support brands in the staff recruitment process, i.e. sourcing, screening, selecting.
• Identify training needs and develop training programs on effective customer service, selling tips, in-store merchandising and quality management to increase Key Performance Indicators (conversion, UPT, ATV) and like-for-like growth.
• View and provide timely feedback on store layouts and fit outs to ensure optimum in-store retail experience.
• Keep abreast of on-going, new and potential brand relationships and if necessary act as the contact and point of reference for future brands.
• Keep abreast of competitor Centre activities and full price retail environment.
• Work closely with Marketing Team to develop a retail calendar and provide support for special events, promotions, and other marketing events through awareness of fashion trends, calendars and important trading days.
• Work closely with Centre Manager and all other departments (store and customer service operation, facilities, finance) and brands to ensure an exceptional customer shopping experience and store adherence to rules and regulations.
• Work in close conjunction with leasing for refits, new openings, locations for potential new brands, support in replacing low performing brands etc.
• Provide input to the budget planning process by providing brand sales and like-for-like growth targets.
• Budgeting your own brands throughout the year (considering bank holidays, Easter, sports events etc.). Constant follow up and adaptation of budget if brands are over performing or underperforming.

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you’ll bring...

• Proven retail management experience, ideally at Area Manager or Retail Manager level - multi-site; multi-brand.
• Fashion experience preferred.
• Visual merchandising skills.
• Analytical Skills.
• Passionate about retail.
• Proactive.
• Enthusiastic.
• Strong communication skills essential.

What to expect...

• We commit to replying to all applications, feel free to get in touch if you’d like an update.
• You will have a main point of contact within our Talent team.
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
• We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can.

Be part of something extraordinary... At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.