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For Companies At a Glance
- Tasks: Help customers by processing leads and delivering top-notch service.
- Company: Join a global tech marketing agency in vibrant Bournemouth.
- Benefits: Enjoy hybrid work, performance bonuses, and 28 days annual leave!
- Why this job: Perfect for ambitious individuals wanting to kickstart their career with full training.
- Qualifications: No experience needed, just a drive to learn and succeed!
- Other info: Work 3 days in the office and enjoy remote Mondays and Fridays.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required but someone who is ambitious to succeed!
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 – paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development – Full training provided.
What’s the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Customer Service Advisor role in Bournemouth.
Customer Service Advisor employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and customer service philosophy will help you stand out during any discussions or interviews.
✨Tip Number 2
Brush up on your Microsoft 365 skills. Since proficiency in this software is a requirement, being able to demonstrate your knowledge can give you an edge over other candidates.
✨Tip Number 3
Showcase your ambition and drive during conversations. Be prepared to discuss your career goals and how this role aligns with your aspirations, as they are looking for someone eager to develop.
✨Tip Number 4
Prepare examples of excellent customer service experiences you've had, whether in previous jobs or personal interactions. This will help illustrate your understanding of what great service looks like.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Advisor role. Emphasise your proficiency with Microsoft 365 and any customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ambition and desire to develop your skills. Mention why you are interested in this specific role and how you can contribute to the team.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and teamwork. These are crucial for a Customer Service Advisor and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holt Engineering
✨Show Your Ambition
Since the role is looking for someone ambitious to succeed, make sure to express your career goals and how this position aligns with them. Share examples of how you've pursued growth in previous roles or through personal projects.
✨Familiarise Yourself with Microsoft 365
As proficiency in Microsoft 365 is essential, take some time to brush up on your skills. Be prepared to discuss your experience with these tools and how you can leverage them to enhance customer service.
✨Understand the Company Culture
Research the company’s values and culture. During the interview, demonstrate that you understand their mission and how you can contribute positively to their team dynamics, especially in a hybrid work environment.
✨Prepare Questions About Development Opportunities
Since the role offers learning and development, prepare thoughtful questions about training and career progression. This shows your eagerness to grow and learn within the company, which is a key trait they are looking for.
