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For Companies At a Glance
- Tasks: Lead the team, manage operations, and ensure top-notch customer service.
- Company: Join Flight Club, the innovative hub of Social Darts with venues worldwide.
- Benefits: Enjoy competitive pay, free lunches, discounts, and exciting career growth opportunities.
- Why this job: Be part of a vibrant culture that values innovation, passion, and teamwork.
- Qualifications: Previous management experience is preferred, but a great attitude is key!
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Hello, we’re Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous joy! We’ve taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate bragging rights.
With our successful venues across London, Birmingham, Manchester, Leeds, Bristol, and Scotland and venues further afield in the USA and Australia, we have ambitious growth plans ahead. We’re always striving for excellence and to bring more memorable moments to our guests.
We are currently looking for a driven and passionate Duty Manager to join us for the ride in Flight Club Birmingham.
The Job
- Supporting the General Manager and AGM in leading the venue both operationally and from a people perspective.
- Look after our People: Identify recruitment needs, advertise, interview, recruit and induct new team members.
- Assist the GM on ensuring business and personal objectives are implemented and reviewed on a regular basis within the team.
- Evaluate employees' performance and report to GM.
- Keep day-to-day activities organized and efficient.
- Deal with employees' schedule changes, absences, replacements, to ensure smooth operation of the business.
- Maximise Trading: Improve the administration and efficiency of the venue ensuring consistently high standards of communication within the company and externally.
- Contribute to the profitability of the venue by supporting the GM.
- Deliver a spectacular Customer Experience: Ensure that the highest possible levels of customer service are delivered by the team at all times.
- Ensure any complaints are dealt with in a prompt and professional manner.
- Ensure the team serves all products to company and brand specification.
Experience as a Manager is important, but attitude and finding the right fit comes first for us. To join the Flight Club Family, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.
What you get
- A competitive salary plus tronc.
- Free lunches when you’re working.
- Great staff discount.
- Excellent career development opportunities.
- Great social events.
Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you’re passionate about contributing to a culture of inclusion and collaboration, please apply.
Fancy joining our family? Apply Now.
Duty Manager - Birmingham employer: Flight Club Darts
Contact Detail:
Flight Club Darts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Birmingham
✨Tip Number 1
Familiarise yourself with Flight Club's unique approach to social darts. Understanding their brand and the experience they offer will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Flight Club. They can provide valuable insights into the company culture and what it takes to succeed as a Duty Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved customer experiences in previous roles. Being able to share specific stories will showcase your relevant skills and fit for the position.
✨Tip Number 4
Showcase your understanding of the importance of diversity and inclusion in the workplace. Since Flight Club values a diverse culture, expressing your commitment to these principles can make you a more attractive candidate.
We think you need these skills to ace Duty Manager - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific aspects of Flight Club that resonate with you, such as their commitment to innovation and customer experience.
Highlight Relevant Experience: In your CV, emphasise any previous management experience, particularly in hospitality or customer service. Use specific examples to demonstrate your ability to lead a team and improve customer satisfaction.
Showcase Your Values: Flight Club values innovation, passion, togetherness, and warmth. Make sure to convey how you embody these values in your application, whether through your work ethic, teamwork, or approach to customer service.
How to prepare for a job interview at Flight Club Darts
✨Show Your Passion for Customer Experience
Flight Club values a spectacular customer experience, so be prepared to discuss how you've gone above and beyond in previous roles to ensure customer satisfaction. Share specific examples that highlight your commitment to delivering exceptional service.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be supporting the General Manager and AGM. Be ready to talk about your leadership style and provide examples of how you've successfully managed teams, resolved conflicts, or improved team performance in past positions.
✨Emphasise Your Adaptability
The role requires someone who can handle day-to-day operations efficiently. Discuss situations where you've had to adapt quickly to changes or challenges in a fast-paced environment, showcasing your problem-solving skills and flexibility.
✨Align with Company Values
Flight Club is all about innovation, passion, togetherness, and warmth. Research these values and think about how you embody them in your work. Be prepared to share personal anecdotes that reflect these qualities during your interview.
