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- Tasks: Engage with customers via live chat, email, phone, and social media.
- Company: Join a fast-growing startup focused on exceptional customer experiences.
- Benefits: Enjoy free spectacles, discounts for family, and 22 days holiday plus bank holidays.
- Why this job: Be part of a creative team that values problem-solving and customer satisfaction.
- Qualifications: Fluent in English with strong communication skills; optical experience is a plus.
- Other info: Work in modern offices with regular socials and events.
The predicted salary is between 28800 - 48000 £ per year.
We are currently recruiting for full-time Customer Service positions to join our Customer Experience team based at our Notting Hill offices.
Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation.
- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms.
- Be creative and constantly consider new ways to help us provide the best possible customer service.
- You’re driven and self-motivated - you want to excel at what you do!
- You believe in understanding a customer’s pain, building value and solving problems.
- Fluent English speaker with exceptional verbal, written and general communication skills.
- Comfortable in a digital environment.
- Previous experience in the Optical industry would be a bonus.
Opportunity to join a fast-growing and ambitious startup:
- Spacious and modern offices, with excellent facilities.
- Regular company socials and events.
- Free spectacles and sunglasses for you, and discounts for family and friends.
- 22-day Holiday + Bank Holidays.
- Competitive salary depending on experience.
Type of contract: Full-time, office-based.
Working Hours: 40 hours per week, Monday to Friday.
Evening Customer Service Centre Advisor (Part Time) employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you align your responses during the interview, showcasing how you can contribute to our creative customer service approach.
✨Tip Number 2
Brush up on your knowledge of the Optical industry. Even if you don't have direct experience, being able to discuss current trends or common customer queries in this field can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've gone above and beyond in previous customer service roles. We love creativity and problem-solving, so think of specific instances where you’ve made a positive impact on a customer's experience.
✨Tip Number 4
Practice your communication skills in various formats. Since you'll be engaging with customers through live chat, email, and social media, being comfortable and articulate across these platforms is crucial for success in this role.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've had to think creatively to solve problems. Mention any specific skills that align with the job description, such as communication skills and digital proficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to excel in this role. Share examples of how you've gone above and beyond for customers in previous positions, and mention your interest in the optical industry if applicable.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your verbal and written communication abilities.
Highlight Your Creativity: The company values creativity in customer interactions. Include examples in your application of how you've approached customer service challenges in innovative ways, and how you can contribute to enhancing their customer experience.
How to prepare for a job interview at bloobloom
✨Show Your Customer-Centric Mindset
Make sure to highlight your understanding of customer needs and how you can address them. Share examples from your past experiences where you went above and beyond to solve a customer's problem.
✨Demonstrate Your Communication Skills
Since the role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions and rehearse your answers to ensure you sound confident and articulate.
✨Be Creative in Your Approach
The company values creativity in customer service. Think of innovative ways to enhance customer experience and be ready to discuss these ideas during your interview. This will show that you are proactive and willing to contribute to the team's success.
✨Familiarise Yourself with the Optical Industry
If you have any previous experience in the optical industry, be sure to mention it. If not, do some research on common issues customers face in this sector and how you could help resolve them. This will demonstrate your initiative and interest in the field.
