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- Tasks: Manage rent accounts and ensure tenant satisfaction through home visits and support.
- Company: Join a public sector client dedicated to enhancing community living in East London.
- Benefits: Earn £27.50 per hour with potential for extension after 6 months.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in income management are essential.
- Other info: Work primarily from the office with opportunities for home visits.
Job Title: Rental Income Support Officer
Location: Barking
Hourly Rate: 27.50 per hour
Duration: 6 months, with view for further extension thereafter
We are currently recruiting for a Rental Income Support Officer on behalf of our public sector client based in East London.
The role will operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing tenant satisfaction and sustaining tenancies
- Manage the rent accounts for a patch of tenancies where the tenure types are Assured Shorthold Tenancies
- Take responsibility for maximising circa 8.5m of payments of rent, alongside maximising tenancy sustainment
- Manage approximately 700 rent accounts, plus parking bay licence accounts
- Visit residents in their homes and complete follow up actions where issues are identified such as repairs and make referrals to other teams to maximise resident satisfaction
- Work alongside other teams such as Neighbourhood Officers and external organisations such as Advice Agencies, debt advice agencies, credit unions, etc
- Making phone calls, and with the homes being the area local to the office, much of the contact is through home visits hence staff work the majority of the week from the office
- Make and monitor agreements with residents to repay rent arrears
- Maximise take up of Universal Credit
- Provide early intervention to maximise income and resident satisfaction for residents moving from legacy benefits to Universal Credit
Qualifications and experience:
- A comprehensive understanding and knowledge of housing, Welfare Reforms and legislation for Assured Shorthold Tenancies and Shared Owners
- Experience of income management in a private tented sector/social housing environment
- A comprehensive understanding and knowledge of welfare benefits policy and legislation
- Experience of making sustainable arrangements for residents to repay rent arrears
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser (url removed)
Rental Income Support Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Income Support Officer
✨Tip Number 1
Familiarize yourself with the specific housing policies and welfare reforms relevant to Assured Shorthold Tenancies. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with income management and tenant support. Engaging with others in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential home visits by practicing your communication skills. Being able to effectively engage with residents and address their concerns will be crucial in this role.
✨Tip Number 4
Stay updated on changes in Universal Credit and other welfare benefits. Understanding these changes will enable you to provide accurate advice and support to residents transitioning from legacy benefits.
We think you need these skills to ace Rental Income Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Rental Income Support Officer position. Highlight key responsibilities and qualifications that align with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in income management, housing legislation, and customer care. Use specific examples that demonstrate your ability to manage rent accounts and support residents.
Craft a Strong Cover Letter: Write a cover letter that addresses your understanding of welfare reforms and your experience in managing tenancies. Emphasize your commitment to maximizing tenant satisfaction and your proactive approach to resolving issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Adecco
✨Show Your Knowledge of Housing Legislation
Make sure to brush up on your understanding of housing, welfare reforms, and legislation related to Assured Shorthold Tenancies. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your Customer Care Skills
Since the role emphasizes brilliant customer care, prepare examples from your past experiences where you successfully managed tenant relationships or resolved issues. This will show that you can contribute to increasing tenant satisfaction.
✨Discuss Income Management Experience
Be ready to talk about your experience in income management within a social housing environment. Share specific instances where you maximized payments or created sustainable repayment arrangements for residents.
✨Prepare for Home Visit Scenarios
Since the job involves home visits, think about how you would approach these situations. Prepare to discuss how you would handle follow-up actions and collaborate with other teams to ensure resident satisfaction.
