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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused venue offering fun and entertainment.
- Benefits: Enjoy a £1,000 joining incentive, paid breaks, and 50% off food and drinks.
- Why this job: Be part of an exciting growth journey in the UK's most loved casinos.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFL.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Grosvenor Casinos, Birmingham Broad Street, B15 1AY
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive paid in 2 installments (T's & C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & Yearly STARS awards
- Employee Assistance programme and access to in-venue mental health first aiders
- NEST pension
Job Description
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
Experienced Casino Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casinos. Understanding the rules and nuances of popular games like blackjack, roulette, and poker will not only boost your confidence but also impress the hiring managers during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this aligns perfectly with the casino's focus on outstanding service.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what the interviewers are looking for, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and bank holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an experienced casino dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry, focusing on customer service skills and any previous roles as a dealer. Use specific examples to demonstrate your expertise and how you align with Grosvenor Casinos' values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino industry.
How to prepare for a job interview at The Rank Group
✨Showcase Your Customer Service Skills
As a casino dealer, outstanding customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Know the Games Inside Out
Familiarise yourself with the games you'll be dealing. Understand the rules, payouts, and strategies. This knowledge will not only impress your interviewers but also demonstrate your passion for the role.
✨Demonstrate Teamwork
Grosvenor Casinos values collaboration. Be ready to discuss how you’ve worked effectively within a team in the past, and how you can contribute to a positive team environment.
✨Emphasise Your Flexibility
The role requires working various shifts, including nights and weekends. Highlight your availability and willingness to adapt to the casino's needs, showing that you're committed to being a reliable team member.
