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- Tasks: Lead the Ninja Warrior Swansea team and ensure top-notch customer experiences.
- Company: Join Ninja Leisure, part of Burhill Group, with exciting venues across the UK.
- Benefits: Enjoy 50% off food, staff discounts, and personal development opportunities.
- Why this job: Be part of a fun, family-friendly environment and make a real impact!
- Qualifications: Must have 2+ years as a Duty or Deputy Manager; operational experience is key.
- Other info: Enhanced DBS Check required for this role.
The predicted salary is between 24000 - 28000 £ per year.
Assistant General Manager – Ninja Warrior – Swansea JOB TITLE: ASSISTANT GENERAL MANAGER LOCATION: Ninja Warrior UK Swansea, Park Tawe Retail Park, South Wales, SA1 2 AS SALARY: £30,000 – £32,000 Who are we? Ninja Leisure is a division of Burhill Group, who operate 10 golf clubs, 15 competitive socialising venues and 5 ninja sites across the country including Swansea. Swansea is a has 6 fixed Ninja run courses with 3 warped walls of varying heights as well as an inflatable with a course run, battle beam, climbing wall and slides. The venue also hosts a café with hot and cold beverages, hot food menu and snacks. The mezzanine overlooks both the fixed and inflatable elements, creating a space for spectators to enjoy food and drinks whilst watching the ninjas at work! Swansea has a range of parties to suit a wide variety of people from kids’ parties to team building and corporate adult events. The party rooms allow us to cater all parties with their own private space to have food after their Ninja sessions. What will you do? Overall responsibility for the delivery and development of all aspects of Swansea and to ensure that customer expectations are consistently met or exceeded. To maximise revenue through the upselling of retail products and food & beverage offering. To nurture, develop and retain the Swansea team members. To safeguard the long-term success of the Ninja Leisure division for its stakeholders, the Assistant General Manager will display determination and focus in guiding all the elements of Ninja Leisure to the highest level ensuring that Swansea is recognised as the premier family-centric leisure destination of the surrounding area. Experience you MUST have? Minimum of 2 years previous experience as a Duty Manager or Deputy Manager (essential) Operational site management experience (essential) P&L Financial experience (desired) Experience of Sales and Marketing (desirable) The post holder will be required to complete an Enhanced DBS Check to carry out the role. What you get? 50% off Food & Drink Staff discounts available for golf and leisure activities, food, and retail purchases. Support with your health and wellbeing through our Employee Assistance Programme. Personal development opportunities with access to our Learning Management System and content library. If you have read our advert and feel that you are the right fit, then we are looking forward to hearing from you!
Assistant General Manager - Ninja Warrior - Swansea employer: Burhill Golf & Leisure
Contact Detail:
Burhill Golf & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Ninja Warrior - Swansea
✨Tip Number 1
Familiarize yourself with the Ninja Warrior experience and the specific offerings at the Swansea location. Understanding the unique features of the venue, such as the various courses and party options, will help you demonstrate your passion for the role during the interview.
✨Tip Number 2
Highlight your previous management experience by preparing specific examples of how you've successfully led a team or improved customer satisfaction in past roles. This will show us that you have the operational site management skills we’re looking for.
✨Tip Number 3
Research the latest trends in leisure and entertainment, especially in family-centric venues. Being knowledgeable about current market trends can set you apart and demonstrate your commitment to maximizing revenue and enhancing customer experiences.
✨Tip Number 4
Prepare to discuss your approach to upselling and marketing strategies. We want to see how you can contribute to increasing sales in both retail products and food & beverage offerings, so come ready with ideas and examples from your past experiences.
We think you need these skills to ace Assistant General Manager - Ninja Warrior - Swansea
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant General Manager position. Highlight key responsibilities and required experiences that align with your background.
Tailor Your CV: Customize your CV to emphasize your previous experience as a Duty Manager or Deputy Manager. Include specific examples of operational site management and any relevant P&L financial experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team development. Mention how your skills can help maximize revenue and enhance the customer experience at Ninja Warrior Swansea.
Highlight Relevant Experience: In your application, clearly outline your experience in sales and marketing, even if it's not essential. This will demonstrate your ability to contribute to the growth of the venue.
How to prepare for a job interview at Burhill Golf & Leisure
✨Show Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead and develop a team. Be prepared to share specific examples of how you've successfully managed a team in the past, focusing on your approach to nurturing and retaining team members.
✨Understand the Business Metrics
Since P&L financial experience is desired, make sure you understand key financial metrics relevant to the role. Be ready to discuss how you've contributed to revenue growth or cost management in previous positions.
✨Highlight Customer Service Excellence
Customer satisfaction is crucial in leisure venues. Prepare to discuss how you've ensured customer expectations are met or exceeded in your previous roles, and provide examples of how you've handled challenging situations.
✨Demonstrate Sales and Marketing Knowledge
Even though sales and marketing experience is desirable, showing your understanding of these areas can set you apart. Think of ways you've successfully upsold products or services and be ready to share those experiences.
