HR Business Process Lead – SAP SuccessFactors Implementation

We are seeking an innovative and experienced HR Business Process Lead to design, document, and drive the realisation of end-to-end global HR processes for a transformative SAP SuccessFactors implementation program. This role focuses on process governance, optimisation and data stewardship, balancing global standardisation with local business and regulatory needs. The ideal candidate will bring a mindset of continuous improvement, leveraging tools like business process modelling, process mining, and Lean Six Sigma methodologies to create efficient, user-centric processes that enhance both business outcomes and employee experience.

Key Responsibilities

• Process Governance and Ownership
  • Establish and enforce process governance frameworks to ensure consistency, compliance, and scalability across global HR operations.
  • Act as the process owner, responsible for designing, documenting, and overseeing the implementation of global HR processes.
  • Collaborate with Global Process Owners (GPOs) and stakeholders to align processes with strategic objectives, KPIs, and local regulatory requirements.
• End-to-End Global HR Process Design
  • Lead process analysis and process mining exercises to map current workflows, identify inefficiencies, and uncover improvement opportunities.
  • Use business process modeling tools, brown paper exercises, and Lean Six Sigma methodologies to design streamlined and effective processes.
  • Facilitate design workshops to capture input from stakeholders, ensuring processes balance global efficiency with local compliance.
  • Manage and analyse Requests for Change (RFCs), incorporating them into process enhancements.
• Process Implementation and Realisation
  • Partner with the inhouse team to drive the realisation of processes in SAP SuccessFactors, ensuring system capabilities align with business requirements.
  • Define and execute Standard Operating Procedures (SOPs), training materials, and KPI reporting frameworks to support successful implementation.
  • Oversee process changes, ensuring their seamless integration into existing workflows while maintaining operational excellence.
• Continuous Improvement and User Experience
  • Foster a culture of continuous improvement, regularly reviewing and refining processes to adapt to evolving business needs and user feedback.
  • Place user experience (UX) at the core of process design, ensuring intuitive, employee-friendly solutions.
  • Utilise process performance data to identify trends, root causes of inefficiencies, and opportunities for further optimisation.
• Data Stewardship and Ownership
  • Take ownership of the data produced by HR processes, ensuring its accuracy, compliance, and strategic alignment.
  • Collaborate with IT and HR teams to ensure data integrity and seamless integration with other business systems.
  • Leverage analytics to generate actionable insights that support decision-making and process improvement.
• Stakeholder Engagement and Collaboration
  • Partner with senior leaders to develop and execute the project deliverables, fostering strong partnerships to ensure successful delivery of process solutions.
  • Build and maintain effective relationships across global and local teams, addressing diverse needs and perspectives.
• Training and Change Management
  • Develop and deliver comprehensive training materials and sessions tailored to diverse stakeholder groups.
  • Lead change management efforts, articulating the value of transformation and ensuring strong adoption across the organisation.
  • Use tools like WalkMe or WhatFix to design user adoption journeys and measure their success through metrics such as engagement and NPS.

Required Skills and Experience

• Proven experience in designing and implementing HR processes in a global context.
• Expertise in process analysis, business process modeling, and tools such as BPMN or Visio.
• Knowledge of Lean Six Sigma methodologies and process improvement frameworks.
• Familiarity with HR/ERP systems, particularly SAP SuccessFactors.
• Strong capability in managing data integrity, compliance, and analytics for process optimisation.
• Understanding of data aggregation from multiple data sources – quantitative and qualitative.
• Demonstrated ability to lead continuous improvement initiatives, focusing on user experience and operational excellence.
• Excellent written and verbal communication skills, with a proven ability to engage and influence stakeholders across global and local teams.
• Exceptional attention to detail with the ability to manage complex tasks and deliverables in a fast-paced environment.

What We Offer

• The opportunity to lead the transformation of global HR processes as part of a flagship SAP SuccessFactors implementation program.
• A dynamic, collaborative work environment that values humility, integrity, courtesy along with innovation, excellence, and user experience.
• Competitive compensation and professional growth opportunities within a forward-thinking organisation.