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- Tasks: Join our team to handle customer orders and provide top-notch service in a dynamic contact center.
- Company: Be part of a well-established client in Ringwood, known for its commitment to customer satisfaction.
- Benefits: Enjoy a full-time position with opportunities for growth and skill development.
- Why this job: This role offers a chance to enhance your sales skills while making a real impact on customer experience.
- Qualifications: Sales skills and a passion for customer service are essential; previous experience is a plus.
- Other info: This is an inbound role, perfect for those who thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. Submit your CV and any additional required information after you have read this description by clicking on the application button. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and var… JBLK1_UKTJ
Customer Service Admin employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Brush up on your sales techniques, especially upselling strategies. Be prepared to share examples of how you've successfully upsold products or services in previous roles.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves managing emails and customer interactions, being articulate and clear is crucial.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Admin position. Understand the key responsibilities, especially the emphasis on handling new orders and upselling.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Include specific examples of how you've successfully upsold products or managed customer inquiries in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the company's needs. Mention your skills in managing emails and handling customer service actions effectively.
Double-Check Your Application: Before submitting, review your CV and cover letter for any errors or omissions. Ensure that all required information is included and that your application reflects your best self.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Sales Skills
Since the role emphasizes upselling, be prepared to discuss your previous sales experiences. Share specific examples where you successfully upsold products or services, and highlight any techniques that worked well for you.
✨Demonstrate Excellent Communication
As a Customer Service Admin, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Familiarize Yourself with Multi-Channel Support
Understand the different channels of customer service, such as phone, email, and chat. Be ready to discuss how you would handle inquiries across these platforms and share any relevant experience you have in multi-channel environments.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common customer service challenges and how you would address them, especially in terms of managing orders and resolving issues effectively.
