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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and handle inquiries via calls and emails.
- Company: Join Talent84, a dynamic team dedicated to excellent customer service in Blaydon.
- Benefits: Enjoy a temp-to-perm role with a supportive team and regular working hours.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Shifts are Monday to Friday, 8.30am to 4.30pm.
Talent84 are currently seeking a Customer Service Advisor for our Blaydon based client. This friendly team is looking for someone to join them on a Temp to Perm basis.
The right candidate will have fantastic people skills and previous customer service experience.
Responsibilities include:
- Provide customers with up to date knowledge on products
- Follow up with customers to ensure that their needs have been met
- Assist with the customer service inboxes and calls where required
- Administrative duties
Key skills and experience required:
- Fantastic customer service skills/previous experience
- Be enthusiastic and confident on the phone to customers
- Be able to multi task and adapt to a fast paced environment
- Be proactive and logical in your approach to the role
- Customer handling
- Attention to detail
- Be highly organised and reliable
- Microsoft Excel and Outlook experience
Shifts: Monday - Friday 8.30am - 4.30pm
If you are a motivated individual with excellent customer service skills and a passion for the financial services industry, we want to hear from you! Apply now to join our team as a Customer Service Representative.
Customer Service Advisor employer: Talent84 Ltd
Contact Detail:
Talent84 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you provide informed answers during the interview and show your enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since the role requires you to be confident on calls, consider doing mock calls with friends or family to build your confidence and improve your communication style.
✨Tip Number 3
Brush up on your multitasking abilities. You might be juggling customer inquiries while managing administrative tasks, so try simulating a busy environment to enhance your efficiency.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest but also helps you stand out as a proactive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and skills. Use specific examples that demonstrate your fantastic people skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how your proactive approach aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and experience with Microsoft Excel and Outlook. These are key skills that the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent84 Ltd
✨Showcase Your People Skills
Since the role requires fantastic people skills, be prepared to demonstrate your ability to connect with customers. Share specific examples from your previous experience where you successfully resolved customer issues or provided exceptional service.
✨Be Enthusiastic and Confident
During the interview, convey enthusiasm for the role and confidence in your abilities. Practice speaking clearly and positively about your experiences, as this will reflect your readiness to engage with customers over the phone.
✨Demonstrate Your Multi-tasking Ability
The job involves handling multiple tasks in a fast-paced environment. Be ready to discuss how you've managed competing priorities in the past, perhaps by sharing a story that highlights your organisational skills and ability to stay calm under pressure.
✨Familiarise Yourself with Microsoft Tools
Since the role requires experience with Microsoft Excel and Outlook, brush up on these tools before the interview. You might be asked about your proficiency, so be prepared to discuss how you've used them in previous roles to enhance your productivity.
