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- Tasks: Join our Liverpool team as an Account Handler, managing client accounts and ensuring top-notch service.
- Company: We're a growing insurance firm dedicated to professional advice and exceptional client care.
- Benefits: Enjoy a competitive salary, hybrid working, and a fantastic benefits scheme including discounts and development opportunities.
- Why this job: Be part of a vibrant culture that values growth, innovation, and making a real impact.
- Qualifications: 3-5 years in an Account Handler role, with strong communication and organisational skills required.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 30000 - 32000 £ per year.
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Due to continued growth, we are looking for an experienced Account Handler to become a vital part of our Liverpool team who are dedicated to providing professional advice and exceptional service to all clients.
Extensive training on our specific systems and processes will be given, but the ideal candidate will have 3-5 years of experience in an Account Handler role.
What We Can Offer You:
- A salary between £30,000 – £32,000 depending on experience.
- Great company culture that values internal growth and professional development.
- A competitive Benefits Scheme (Further details on some of our benefits can be found at the bottom of this advert).
- Hybrid working once the relevant training has been completed.
Responsibilities:
- Acquire and maintain knowledge of Insurance products to include Property Owners, Engineering, Contract All Risks, Terrorism, & Management Liability, plus other axillary insurance which many be required
- Upon completion of training you will be assigned specific medium-sized portfolios, with an overall book of premiums under £3,000,000
- Dealing with a book of renewals up to 600 policies
- Develop and sustain effective working relationships with account executive and customers, ensuring complete customer satisfaction as is reasonably possible
- Building and maintaining relationships with insurers
- Produce correspondence to required timeframes and quality standards
- Issuing and processing new business documents, mid-term adjustments, cancellations and renewals
- Provide new business quotations and re-broking existing renewals
- Face-to-face client meetings occasionally both inside and outside the office
- Keeping accurate records always and filing in the agreed manner
- Answering general queries competently by telephone, email, post or in person, ensuring the information provided is accurate
- To attend any appropriate training courses given inside and outside the office
- To complete and pass mandatory training modules set within the time given to remain compliant
- Assisting the Managers and other members of the team
Experience:
- Previous experience in an Account Handling role (Insurance) is required.
- Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
- The ability to work in a team
- Accuracy and attention to detail
- A passion for building fantastic working relationships with clients and colleagues
- An appetite to learn and develop successfully with an inquisitive nature and a willingness to ask questions
- Basic understanding of the broking insurance market and the role of regulation and compliance.
- Organised with good time management skills working to agreed priorities.
- Good communication skills to effectively liaise with internal colleagues.
- Computer literate with good experience of using MS Office Suite.
- Minimum 5 GCSE, Grades A-C (9-5) including English and Maths.
Further information:
As well as a competitive salary we offer the following benefits:
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support,health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other optionsto choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
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Account Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the specific insurance products mentioned in the job description, such as Property Owners and Engineering. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies to gain insights into the company culture and expectations for an Account Handler. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss your previous experience in detail, especially how it relates to client service and administrative tasks. Be ready to share specific examples of how you've built relationships with clients and handled renewals or new business documents.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions about the role and the team dynamics. This not only demonstrates your enthusiasm but also your proactive approach to understanding how you can contribute effectively.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in account handling, particularly in the insurance sector. Emphasise your client service skills and any specific insurance products you have worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your 3-5 years of experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as attention to detail, communication, and relationship-building. Provide examples of how you've successfully managed client relationships or handled renewals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Handler.
How to prepare for a job interview at pib Group
✨Showcase Your Experience
Make sure to highlight your 3-5 years of experience in an Account Handler role during the interview. Be prepared to discuss specific examples of how you've successfully managed client accounts and handled renewals.
✨Demonstrate Your Knowledge of Insurance Products
Familiarise yourself with the various insurance products mentioned in the job description, such as Property Owners and Management Liability. Being able to discuss these confidently will show your commitment and understanding of the industry.
✨Emphasise Relationship Building Skills
Since the role involves developing effective working relationships with clients and colleagues, be ready to share examples of how you've built and maintained strong professional relationships in your previous roles.
✨Prepare Questions About Company Culture
Research the company's culture and values, and prepare thoughtful questions about their approach to internal growth and professional development. This shows your interest in becoming a part of their team and aligns with their emphasis on employee development.
