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- Tasks: Manage daily operations at Kent Science Park, ensuring client satisfaction and effective contractor management.
- Company: MAPP is a leading commercial property management firm focused on positive impact for people and the planet.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for personal and professional growth.
- Why this job: Join a team that values diversity and innovation while making a real difference in the real estate industry.
- Qualifications: Experience in facilities management, strong organisational skills, and IOSH certification are essential.
- Other info: Flexible working hours and a commitment to inclusivity make MAPP a great place to thrive.
The predicted salary is between 46200 - 55200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Site - Parks
Employment Type: Permanent - Full Time
Location: Kent Science Park
Compensation: GBP 55,000 - GBP 60,000 / year
MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.
Role Summary / Purpose and Scope:
Supporting the day to day running of Kent Science Park in line with client strategy. High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation. Line management of MAPP site based team members.
Skills, Knowledge and Values:
- Ensure building procedures are in place that support management of the building.
- Supporting budget setting, management and reconciliation.
- Develop effective, proactive relationships with all occupiers.
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
- Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos.
- Attention to detail and high levels of occupier engagement and customer service will be required.
- Seek opportunities for continuous improvement in service efficiency/effectiveness.
- Develop and maintain strong relationships with key stakeholders and tenants.
- IOSH / Member of IWFM.
- Building Management/Contractor management.
- Time management & Excellent organisational skills.
- Proven experience in production and presentation of Client / management reports.
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels.
- Effective line management skills.
- Effective PC skills, including working knowledge of Microsoft packages.
- Proactive, flexible attitude to changes in the company, IT systems and the role.
Values & Behaviour:
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
- Achieving Results and Prioritise Work.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
Level of Experience / Certifications:
- Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
- Budget setting, management and reconciliation.
- Occupier and retail management.
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
- Working closely with fellow building managers within the network to drive for improved standards and efficiencies.
- Riskwise (H&S compliance systems) CAFM systems.
Qualifications:
- IOSH Essential.
- NEBOSH Desirable.
- IWFM Member.
- Driving License.
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
Salary Range (Based on Experience): GBP 55,000 - GBP 65,000 per annum, depending on experience.
Senior Facilities Manager employer: Mapp
Contact Detail:
Mapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Familiarise yourself with MAPP's values and mission. Understanding their commitment to making property management a force for good will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of MAPP, especially those in facilities management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of health, safety, and environmental management standards, particularly ISO 14001 and ISO 45001. Being able to discuss these frameworks confidently will show your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed contractors and improved service efficiency in previous roles. Specific anecdotes will help illustrate your capabilities and make you stand out as a candidate.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Senior Facilities Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in facilities management, contractor management, and client engagement. Use bullet points for clarity and focus on achievements that demonstrate your capabilities.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific aspects of MAPP's values and mission that resonate with you, and explain how you can contribute to their goals.
Highlight Relevant Qualifications: Make sure to mention any relevant certifications such as IOSH or NEBOSH in your application. If you have experience with health, safety, and environmental management, be sure to include that as well, as it is crucial for this role.
How to prepare for a job interview at Mapp
✨Understand MAPP's Values
Before the interview, take some time to familiarise yourself with MAPP's core values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these values in your previous roles.
✨Showcase Your Management Skills
As a Senior Facilities Manager, you'll need to demonstrate strong management capabilities. Prepare specific examples of how you've successfully managed teams, contractors, and budgets in the past. Highlight any experience you have with health and safety compliance, as this is crucial for the role.
✨Emphasise Customer Engagement
MAPP places a high value on client engagement and customer service. Be ready to share instances where you've developed effective relationships with clients or occupiers, and how you've ensured their needs were met. This will show that you understand the importance of customer satisfaction in facilities management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think about challenges you've faced in previous roles and how you resolved them. This will demonstrate your proactive approach and ability to embrace change, which is essential for this position.
