Shift Leader - Front of House

Pret A Manger – Shift Leader – Front of House THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shopand kitchen Support the training pathways to ensure training happens on time Lead by example and be hands-on when required Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Pointsof Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langars To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP To make sure Food Safety and Health