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For Companies At a Glance
- Tasks: Help customers with travel queries and manage bookings efficiently.
- Company: Join a thriving travel company known for tailor-made holidays and a supportive team culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and 6 extra wellbeing days annually.
- Why this job: Be part of a fast-paced environment where your customer service skills shine and make a difference.
- Qualifications: Experience in the travel industry with Travelport/Galileo is essential; excellent communication skills required.
- Other info: Work Monday to Friday, 9-5:30, in a friendly team that prioritises employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
This business is a growing travel company that is doing exceptionally well. They sell worldwide tailormade holidays and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team. Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You'll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client's high standards.
Customer Service and Administration Specialist – What will I be doing?
- Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
- Enter bookings accurately and update files as needed.
- Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
- Securely process customer payments with precision.
- Manage and communicate schedule changes, rebooking as necessary.
- Issue correct and complete travel documents promptly.
- Use the Global Distribution System to manage bookings.
- Assist with various tasks to ensure the customer service department runs smoothly.
Customer Service and Administration Specialist – What experience do I need?
It is essential that you have worked in the travel industry using Travelport / Galileo previously – preferably in an operations or admin or sales support capacity. You will have excellent communication skills and will know how to wow a customer.
Customer Service and Administration Specialist – What else do I need to know?
This role is hybrid in Hertfordshire 2 days a week. You will be working Monday to Friday 9 – 5.30pm. The team are friendly, the environment is fast paced, and the product is exciting. You will be well looked after – this business really knows how to put their employees first – they offer 6 wellbeing days a year on top of your annual holiday allowance. Competitive Salary.
Customer Service GDS Specialist employer: Rockpool Recruitment
Contact Detail:
Rockpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service GDS Specialist
✨Tip Number 1
Familiarise yourself with Travelport and Galileo systems if you haven't already. Since this role requires GDS proficiency, demonstrating your knowledge or experience with these platforms during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritise in customer service will help you align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service GDS Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly with Travelport or Galileo. Emphasise any roles where you handled customer service, booking management, or administrative tasks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the travel industry. Mention specific examples of how you've delivered exceptional service in previous roles and how you can contribute to the company's success.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that demonstrates your ability to communicate effectively. This could be through examples of resolving customer issues or managing inquiries.
Highlight GDS Experience: Clearly outline your experience with Global Distribution Systems like Travelport or Galileo. Detail how you've used these systems in past roles to manage bookings, handle changes, and process payments accurately.
How to prepare for a job interview at Rockpool Recruitment
✨Showcase Your GDS Experience
Make sure to highlight your experience with Travelport or Galileo during the interview. Be prepared to discuss specific scenarios where you successfully managed bookings or resolved customer issues using these systems.
✨Demonstrate Exceptional Communication Skills
Since this role focuses heavily on customer service, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've wowed customers and handled challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of examples where you had to manage flight changes or cancellations, and be ready to explain your thought process and the outcome.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Understanding their commitment to employee wellbeing and customer satisfaction will help you align your answers with what they are looking for in a candidate.
