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- Tasks: Provide top-notch customer service and support operational activities.
- Company: Join a growing client focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact in customer operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is an 18-month contract with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Buckinghamshire/4 times in office per month
Our growing client is looking for a Service Innovation Assistant to join their team on a full time 18 month contract basis. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures.
Responsibilities:
- Deliver excellent customer service through phone, email, web, and post
- Maintain accurate records in databases and paper files
- Coordinate schedules with assessors and panel members
- Ensure timely completion of administrative tasks
- Support internal teams with operational and service delivery needs
- Archive documentation in line with retention policies
- Follow compliance standards including data protection and PCI requirements
Skills and Requirements:
- Experience in customer service with strong communication skills
- Solid knowledge of service processes and quality standards
- Proficiency in Microsoft Office and database systems
- Great attention to detail and ability to meet deadlines
- Team player with a proactive, solution-focused mindset
- Understanding of data protection and compliance best practices
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role.
Service Innovation - Customer Operations Assistant - 18 Month Contract employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Innovation - Customer Operations Assistant - 18 Month Contract
✨Tip Number 1
Familiarise yourself with the company's service processes and quality standards. Understanding these will not only help you in interviews but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. This will prepare you for any situational questions during the interview and show that you're ready to deliver excellent service.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your attention to detail and ability to meet deadlines. These are key skills for the role, and having concrete examples ready will make you stand out in the interview.
We think you need these skills to ace Service Innovation - Customer Operations Assistant - 18 Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative support. Use specific examples that demonstrate your communication skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of service processes and quality standards. Mention your proficiency in Microsoft Office and database systems, and explain how you can contribute to the team's success.
Highlight Compliance Knowledge: Since the role involves following compliance standards, emphasise any experience you have with data protection and compliance best practices. This will show that you understand the importance of these aspects in customer operations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering excellent customer service, be prepared to share specific examples of how you've handled customer interactions in the past. Highlight your communication skills and any positive outcomes from those experiences.
✨Demonstrate Attention to Detail
This position requires maintaining accurate records and completing administrative tasks on time. During the interview, mention instances where your attention to detail made a difference, whether in previous jobs or projects.
✨Familiarise Yourself with Compliance Standards
Understanding data protection and compliance is crucial for this role. Brush up on relevant regulations and be ready to discuss how you have adhered to compliance standards in your previous roles.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
