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- Tasks: Support the Comms team by managing enquiries and coordinating responses.
- Company: Join the General Osteopathic Council, a leading healthcare regulator focused on public safety.
- Benefits: Enjoy flexible part-time hours, a competitive salary, and a collaborative work environment.
- Why this job: Gain valuable experience in communications while working in a friendly and inclusive team.
- Qualifications: Must have strong communication skills and attention to detail; experience with Microsoft Office is a plus.
- Other info: This is a 4-month contract, requiring 14 hours per week, including Wednesdays.
The predicted salary is between 17952 - 22320 £ per year.
Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner? Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake? Do you have experience managing complex queries and coordinating responses? If so, we may have an excellent part time opportunity for you, where you will be able to gain experience within an organisation that is collaborative, friendly and inclusive.
Key Facts:
- This is a part time, fixed term contract – 4 months.
- 2 days per week – 14 hours (must include 9am to 5pm Wednesday).
- Salary of £29,920 per annum (PAYE), pro rated.
- The post-holder must be able to commit to working once per month in the GOsC office in London (SE1).
- NB: candidates must be immediately available, or on a very short notice period.
The Role
The purpose of this Communications and Engagement Support Officer is to support the Communications, Engagement and Insight team and act as the first point of contact for external enquiries. You will coordinate responses across the organisation within agreed timeframes and will work closely with the current job holder providing day to day support for the Comms team. This role reports to the Head of Communications, Engagement and Insight.
Key duties of the role include:
- Act as the first point of contact for external enquiries across various platforms (phone, email, WhatsApp), coordinate responses, and ensure customer service standards.
- Assist in creating, delivering and formatting guidance, public information, and reports, and managing external suppliers.
- Update events/courses pages, ensure website accuracy.
- Manage student presentations, produce event resources, liaise with stakeholders as required, and maintain contact lists.
- Implement GOsC house style and brand guidelines, ensure compliance in publications, and manage document branding.
- Assist in planning, delivering, and evaluating communications activities, and support team members.
The Successful Candidate will have the following Knowledge, Skills, and Experience:
- Courteous, calm, empathetic and respectful when responding verbally, listening to understand issues, and giving clear explanations to customers, the wider team, and other stakeholders.
- Experience managing complex queries by drafting and coordinating responses with internal stakeholders.
- Proven high attention to detail and quality, ensuring all materials for both internal and external audiences are accurate and reflect the service delivery standards of the organisation.
- Experience reviewing and updating content and style of publications, papers, web pages, and presentations ensuring compliance with brand and style guidelines will be advantageous.
- Team player.
- Advanced working knowledge of Microsoft Office products and technical skills to create, format, and fix documents for the team and support the whole organisation.
The Organisation
Our client is the General Osteopathic Council (GOsC) – a well-established healthcare regulator, dedicated to setting out the standards that practising osteopaths must meet, and protecting the public and patients. This organisation is committed to governance excellence. The GOsC comprises a team of 30 professionals. Each staff member needs to be flexible and adaptive. Roles evolve, in line with the evolving needs of the organisation. The team at GOsC is cooperative and respectful, employing evidence-informed approaches to guide their work. They strive to be influential, aiming to help and develop those they work with. At GOsC, being influential is a collective effort—every team member plays a crucial role in making an impact.
Interested? For a confidential conversation with FJWilson Talent before applying, please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com.
*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*
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Communications and Engagement Support Officer (part time, fixed term contract – 4 months) employer: FJWilson Talent Services
Contact Detail:
FJWilson Talent Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications and Engagement Support Officer (part time, fixed term contract – 4 months)
✨Tip Number 1
Familiarise yourself with the General Osteopathic Council's mission and values. Understanding their commitment to governance excellence and public protection will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples of how you've managed complex queries in previous roles. Be ready to discuss specific situations where your attention to detail and customer service skills made a difference, as this is crucial for the Communications and Engagement Support Officer position.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where collaboration was key. The GOsC values a cooperative environment, so highlighting your ability to work well with others will be beneficial.
✨Tip Number 4
Be prepared to discuss your technical skills, particularly with Microsoft Office products. Since the role involves creating and formatting documents, demonstrating your proficiency in these tools will set you apart from other candidates.
We think you need these skills to ace Communications and Engagement Support Officer (part time, fixed term contract – 4 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and customer service. Emphasise any roles where you managed complex queries or coordinated responses, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for communications and engagement. Use specific examples from your past experiences to demonstrate your attention to detail and ability to work collaboratively within a team.
Showcase Relevant Skills: Highlight your advanced knowledge of Microsoft Office and any experience with formatting documents. Mention your familiarity with brand guidelines and compliance, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as accuracy is essential for this position. A polished application reflects your attention to detail.
How to prepare for a job interview at FJWilson Talent Services
✨Show Your Passion for Communication
Make sure to express your enthusiasm for communications and engagement during the interview. Share examples of how you've successfully managed external enquiries and provided excellent customer service in previous roles.
✨Demonstrate Attention to Detail
Highlight your keen eye for detail by discussing specific instances where your accuracy made a difference. Be prepared to talk about how you ensure compliance with brand guidelines and maintain high-quality standards in your work.
✨Prepare for Complex Queries
Since the role involves managing complex queries, think of examples from your past experiences where you coordinated responses effectively. This will show your ability to handle challenging situations and collaborate with internal stakeholders.
✨Familiarise Yourself with Microsoft Office
As advanced knowledge of Microsoft Office is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools to create, format, and fix documents, as well as any relevant projects you've worked on.
