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- Tasks: Be the friendly face of a prestigious residential property, ensuring security and cleanliness.
- Company: Join a leading Residential Property & Asset Management firm in North West London.
- Benefits: Earn £28,000pa plus enjoy free on-site accommodation.
- Why this job: Make a real impact in residents' lives while working in a vibrant community.
- Qualifications: 2-3 years experience in a similar role with strong communication skills required.
- Other info: Work 5.5 days a week with a supportive team and a dynamic environment.
The predicted salary is between 24000 - 32000 £ per year.
Dove & Hawk are working exclusively with a Residential Property & Asset Management firm that is looking for a Live-In Concierge/Porter for one of their sites in North West London (NW8). They are looking for someone professional and reliable who has prior experience in a Residential Concierge/Porter role and who can create a friendly, welcoming, secure & clean environment for all residents within the building. This is an excellent opportunity for a dedicated professional to contribute to the maintenance and management of a prestigious residential property.
Duties/Functions of the role:
- Maintain accurate records in the daybook, including arrivals and departures of residents, visitors, and contractors.
- Ensure high standards of security for both residents and visitors.
- Conduct regular patrols at irregular intervals to ensure the security of the premises.
- Monitor CCTV systems and report any incidents or observations to management promptly.
- Ensure entrance lobbies and common areas remain clean, tidy, and free of debris.
- Supervise contract cleaners to ensure high cleanliness standards across the building.
- Conduct daily inspections of lifts and boilers and report defects immediately to management.
- Monitor contractors appointed by the managing agent to work in the common areas to ensure compliance with building regulations and working hours.
- Perform minor repairs in common areas and report significant defects to management.
- Provide assistance to residents, ensuring a high level of customer service and responsiveness to their needs.
- Sort and distribute mail to residents.
- Maintain thorough knowledge of fire safety procedures and assist during evacuations if necessary.
- Document contractors' visits, including their purpose, arrival, departure times, and progress on tasks.
- Assist the managing agent with coordinating the porterage schedule or overseeing the work of other part-time or weekend porters as required.
Requirements of the role:
- A minimum of 2-3 years of previous experience in a similar role.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks independently.
- Basic knowledge of building maintenance and the ability to carry out minor repairs.
- Proactive approach to problem-solving and attention to detail.
- Familiarity with fire safety procedures and emergency response.
Salary & Benefits: £28,000pa with an On-Site Studio apartment provided as part of the role.
Required working hours: 5.5 days a week: Monday to Friday 8am to 4pm; Saturday 8am to 12pm.
If you are an experienced residential Concierge/Porter and can commit to the required days & hours; apply immediately or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 11090.
Live-In Concierge employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live-In Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Live-In Concierge. Understanding the daily responsibilities, such as maintaining security and cleanliness, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in similar roles. Be ready to discuss specific situations where you successfully managed tasks like supervising cleaners or conducting inspections, as this will show your capability for the job.
✨Tip Number 3
Prepare to showcase your interpersonal skills. As a Live-In Concierge, you'll be interacting with residents regularly, so think of examples that illustrate your ability to provide excellent customer service and resolve issues effectively.
✨Tip Number 4
Research the property management firm and its values. Knowing their approach to resident satisfaction and property maintenance can help you align your answers with their expectations during the interview process.
We think you need these skills to ace Live-In Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential concierge or porter roles. Emphasise your interpersonal skills, problem-solving abilities, and any specific building maintenance knowledge you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your previous experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention your ability to manage multiple tasks, your attention to detail, and your familiarity with fire safety procedures. These are key attributes the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Dove & Hawk
✨Showcase Your Experience
Make sure to highlight your previous experience in a similar role. Discuss specific situations where you maintained security, managed multiple tasks, or provided excellent customer service to residents.
✨Demonstrate Interpersonal Skills
As a Live-In Concierge, strong communication is key. Be prepared to discuss how you've effectively interacted with residents and handled any conflicts or issues that arose in the past.
✨Know Your Building Maintenance Basics
Brush up on basic building maintenance knowledge. Be ready to talk about minor repairs you've handled and how you approach problem-solving when issues arise.
✨Familiarise Yourself with Fire Safety Procedures
Since fire safety is crucial in this role, ensure you understand the procedures and can explain how you would assist during an evacuation. This shows your commitment to resident safety.
