Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage Customer Experience and Sales teams to exceed targets and deliver exceptional service.
- Company: Spectrum Storage Group is a leading UK storage operator with innovative tech solutions.
- Benefits: Enjoy hybrid working, enhanced pension, private medical care, and staff discounts.
- Why this job: Join a fast-growing entrepreneurial business and directly impact its success while developing your career.
- Qualifications: Proven leadership in CX and Sales, proficient in CRM tools, and a passion for continuous improvement.
The predicted salary is between 39000 - 52000 £ per year.
About us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection services, we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people move and store stuff for the last decade and we continue to build smart tech to make it easier for people to move and store stuff on their terms.
The Opportunity
As our Head of Customer Experience and Sales you will be responsible for championing our customers, building two best in class teams that are capable of delivering a consistently exemplary service to our customers, whilst knocking all sales targets for six. This is an ideal role for an individual with strong leadership skills, who is highly proficient in using both CX and Sales CRM tools and who has built and managed high performing teams within a call/contact centre environment. You must be passionate about continuous improvement and performance within a high growth environment.
This Role is Full Time
Starting: ASAP
Hybrid working pattern – 4 days from the office and 1 day from home.
Salary: £45k-£50k per year
Competitive incentive scheme
Responsibilities will include but are not limited to:
- Leadership: Lead and manage the Customer Experience and Sales team to exceed all targets whilst delivering a best-in-class service across all channels
- Performance Management: Define all KPI’s and metrics and establish a routine of consistent performance review
- Thought and technical leadership: Demonstrate a thorough understanding of CX and Sales CRM platforms, be capable of reviewing and improving the architecture to deliver effective performance and performance review
- Training and Coaching: Recruit, train and mentor high performing teams. Promote continuous learning through regular audits of individual and collective performances and encourage wider professional development within the teams
- Resource planning: Capable of resource planning both to budget and on the day, to ensure the teams are equipped to deliver the performances required across all channels regardless of seasonal volume demands
- Continuous Improvement: A proactive leader and contributor to Continuous Improvement. Continual review of our services, channels, tools and team to identify opportunities for improving both performance and efficiencies
- Data driven reporting and decision making: Confident using available data to measure performance, efficiencies and identify opportunities for improvements
- Cross team collaboration: Effective communicator who can be the customers champion when interacting with the wider business.
What we’re looking for:
The candidate will demonstrate and have the following attributes:
- Must be a proven leader, with experience managing Customer Experience and Sales teams in a demanding and high-expectation environment
- Highly proficient in the effective use of CRM platforms
- Demonstrate the highest personal standards in performance and communication and be entirely accountable
- A self-starter with a hands-on approach. Must be happy leading and setting expectations from the front
- A natural coach who thrives on developing the performance of team members
- An unwavering desire for continuous improvement and innovation
- Fluent in English with excellent writing and communication skills
- A creative and resourceful problem solver with tonnes of initiative
- Be an ambassador for our customers and the businesses.
What is in it for you?
A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
Benefits:
- Enhanced pension contributions
- Private medical care options
- Hybrid working arrangements; our office is only 5 minutes from Borough and London Bridge stations
- Staff discounts on our services and access to Perks at Work programs.
You must be eligible to work in the UK.
Head of Customer Experience and Sales employer: Spectrum Storage Group
Contact Detail:
Spectrum Storage Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience and Sales
✨Tip Number 1
Familiarise yourself with Spectrum Storage Group's services and values. Understanding their unique approach to customer experience and sales will help you align your vision with theirs during discussions.
✨Tip Number 2
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight specific instances where your leadership directly contributed to exceeding sales targets or improving customer satisfaction.
✨Tip Number 3
Showcase your proficiency with CRM tools by discussing any innovative strategies you've implemented in previous roles. This will demonstrate your capability to enhance performance through technology.
✨Tip Number 4
Emphasise your commitment to continuous improvement. Be ready to discuss how you've fostered a culture of learning and development within your teams, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Head of Customer Experience and Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, particularly in managing Customer Experience and Sales teams. Use specific examples that demonstrate your proficiency with CRM platforms and your ability to exceed sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and customer service. Mention how your skills align with the responsibilities outlined in the job description, such as training and coaching high-performing teams.
Showcase Data-Driven Achievements: When detailing your past experiences, include quantifiable achievements that showcase your ability to use data for performance management. This could be improvements in KPIs or successful projects that led to increased efficiency.
Demonstrate Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Highlight any experiences where you effectively communicated with cross-functional teams or acted as a customer champion.
How to prepare for a job interview at Spectrum Storage Group
✨Showcase Your Leadership Skills
As the Head of Customer Experience and Sales, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM platforms is crucial for this role, make sure you are well-versed in the specific tools used by the company. Be ready to discuss your experience with these systems and how you've leveraged them to improve customer experience and sales performance.
✨Prepare for Performance Management Questions
Expect questions about how you define KPIs and manage team performance. Think of specific metrics you've used in previous roles and be prepared to explain how you track progress and implement improvements based on data.
✨Emphasise Continuous Improvement
The role requires a passion for continuous improvement. Be ready to share examples of how you've identified opportunities for enhancement in previous positions, whether through process changes, team training, or technology upgrades.
