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For Companies At a Glance
- Tasks: Deliver insights and training to luxury hotels, enhancing guest experiences.
- Company: Join LQA, a leader in luxury hospitality with over 20 years of excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a growing team that shapes the future of luxury service worldwide.
- Qualifications: 5+ years in luxury hotel management; fluent in Japanese and English.
- Other info: Opportunity to contribute to innovative training initiatives launching in 2025.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
At LQA, we’ve been at the forefront of global luxury hospitality for over 20 years. In close partnership with the industry, we define and set the gold standard for luxury service, supporting more than 3,000 of the world’s finest hotels across 130+ countries in delivering exceptional guest experiences. Our clients include Six Senses, Bulgari, Belmond, LVMH, Raffles, Corinthia, Four Seasons, Jumeirah, Rocco Forte, Fairmont, Mandarin Oriental, One & Only, Pan Pacific and many more. We’re renowned for our anonymous guest service assessments, where our team goes undercover as regular guests to evaluate the experience and service across 1,000 touchpoints—providing hotels with unparalleled insight into their performance. In addition, we deliver industry-leading hospitality training that equips hotel teams with the skills, knowledge, and confidence to consistently deliver world-class service. Expanding our reach and impact, we’ve recently launched a mobile app and are preparing to open Academy by LQA in summer 2025—offering immersive, in-person training within our own luxury hotel environment. LQA is in a significant phase of growth, expanding by over 30% year-on-year with no signs of slowing.
OVERVIEW OF THE ROLE
In this role, you will be responsible for delivering valuable insights to our clients. You will begin by meeting with clients to understand their business needs and challenges. Using your strong analytical skills, you will then conduct both quantitative and observational data analyses. Based on your findings, you will develop and present actionable recommendations to help our clients achieve their goals. In addition to providing insights, you will play an important role in training and upskilling hotel teams. You will design and deliver interactive, engaging training sessions that translate insights into practical, actionable steps. Your ability to communicate clearly, foster collaboration, and adapt your approach to different audiences will be key to helping hotel teams implement strategies effectively and drive lasting improvements.
KEY DUTIES
- Conduct incognito Hotel Assessments providing quantitative and observational data analyses.
- Manage travel itineraries according to schedule, ensuring evaluations are completed in a cost-effective manner.
- Create and present tailored recommendations based on data findings and client requirements.
- Translate analytical insights into clear, actionable strategies for hotel team implementation.
- Prepare, organise, and deliver client workshops.
- Deliver interactive, engaging training sessions for hotel teams to drive the practical application of insights.
- Foster collaboration and engagement with hotel staff, adapting communication style to suit different audiences.
- Maintain strong client relationships through ongoing support, insights, and results-focused advice.
ATTRIBUTES AND SKILLS TO SUCCEED
- Minimum of 5 years’ senior management experience within the luxury hotel industry.
- Should possess strong analytical, quantitative, and problem-solving skills.
- Excellent written and verbal communication skills, with strong presentation abilities.
- English-speaking and writing abilities; proficiency in Japanese required.
- Essential to be organised and detail-orientated.
- Able to work independently while managing deadlines and multitasking effectively.
Hotel Consultant (Japanese Speaker) employer: LQA
Contact Detail:
LQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Consultant (Japanese Speaker)
✨Tip Number 1
Familiarise yourself with the luxury hotel industry and its key players. Understanding the specific challenges and trends faced by high-end hotels will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your analytical skills, especially in quantitative data analysis. Being able to showcase your ability to interpret data and provide actionable insights will be crucial in this role, so consider practicing with real-world examples or case studies.
✨Tip Number 3
Prepare to discuss your experience in training and upskilling teams. Think of specific instances where you've successfully delivered training sessions or workshops, as this will highlight your ability to translate insights into practical applications for hotel staff.
✨Tip Number 4
Network within the luxury hospitality sector, especially with professionals who have experience in consultancy roles. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Hotel Consultant (Japanese Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the luxury hotel industry, particularly any roles that involved client interaction or training. Emphasise your analytical skills and any experience you have with data analysis.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury hospitality and your understanding of LQA's mission. Mention your proficiency in Japanese and how it can benefit their diverse clientele. Be specific about how your skills align with the key duties outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to convey complex information clearly. This could be through previous training sessions you've conducted or presentations you've delivered.
Highlight Client Relationship Management: Discuss your experience in maintaining strong client relationships. Provide examples of how you've supported clients in achieving their goals, as this aligns closely with the responsibilities of the Hotel Consultant role at LQA.
How to prepare for a job interview at LQA
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss specific examples of how you've used data analysis in previous positions. Highlight any quantitative assessments you've conducted and the impact they had on your clients or projects.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice explaining complex ideas in a clear and engaging manner. You might even want to prepare a short presentation on a relevant topic to showcase your presentation skills during the interview.
✨Familiarise Yourself with Luxury Hospitality Trends
Stay updated on the latest trends in luxury hospitality and be ready to discuss how these trends can influence client strategies. This shows your passion for the industry and your commitment to providing valuable insights.
✨Prepare for Role-Playing Scenarios
Given the training aspect of the job, you may be asked to conduct a mock training session during the interview. Prepare a brief training outline that demonstrates your ability to engage and educate hotel teams effectively.
