Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and support planning teams with queries and complaints.
- Company: Join a dynamic logistics company focused on excellent customer service.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and a supportive work environment.
- Why this job: Perfect for gaining experience in logistics while working with a friendly team.
- Qualifications: Customer service experience and strong IT skills are essential; logistics knowledge is a plus.
- Other info: Flexible shift patterns with opportunities for training and development.
The predicted salary is between 24000 - 25000 £ per year.
Key Duties & Responsibilities
Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients queries which will include the investigation and resolution of complaints. You will be required to interact with senior managers as well as with over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies.
This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions.
Hours of work
Approximately 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05 : 30 16 : 30) and 2 late shifts (10 : …
#J-18808-Ljbffr
Contact Detail:
Oxalis Logistics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our planning and customer relationship management systems. Understanding how these tools work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your knowledge of UK geography. While it's not essential, having a good grasp of the area will help you communicate effectively with customers and resolve their queries more efficiently.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be interacting with customers and senior managers, being confident and friendly over the phone is crucial. Consider role-playing with a friend to enhance your skills.
✨Tip Number 4
Be prepared to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed customer queries or complaints, as this will showcase your ability to thrive under pressure.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle queries, resolve complaints, and work with planning systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the logistics industry and how your skills align with the key duties outlined in the job description.
Highlight Communication Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully liaised with customers and colleagues in previous roles.
Showcase IT Proficiency: Mention your proficiency in Microsoft Office, particularly Outlook and Excel. If you have experience with any customer relationship management systems or planning software, be sure to include that as well.
How to prepare for a job interview at Oxalis Logistics UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult situations or resolved complaints, as this will demonstrate your ability to manage client interactions effectively.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your tasks, especially when dealing with planning and dispatch.
✨Familiarise Yourself with Relevant Software
Brush up on your skills with Microsoft Office, particularly Outlook and Excel, as these are essential for the role. If you have experience with any customer relationship management systems, be sure to mention that too, as it shows you're prepared for the technical aspects of the job.
✨Prepare for Shift Work Questions
Since the position involves a shift pattern, be ready to discuss your flexibility regarding working hours. Think about how you can manage your time effectively to accommodate early and late shifts, and express your willingness to cover shifts when needed.
