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- Tasks: Lead and inspire a technical operations team, ensuring system reliability and efficiency.
- Company: Join a fast-paced ISP focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving transformational projects in a collaborative culture.
- Qualifications: 10+ years in IT operations, with strong leadership and problem-solving skills required.
- Other info: This role offers the chance to work with cutting-edge technologies and lead a high-performing team.
The predicted salary is between 72000 - 108000 £ per year.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Head of IT Systems and Network Operations (ISP) employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Systems and Network Operations (ISP)
✨Tip Number 1
Network with professionals in the IT and telecommunications industry. Attend relevant conferences, webinars, or local meetups to connect with others who are already in leadership roles. This can help you gain insights into the latest trends and potentially get referrals.
✨Tip Number 2
Showcase your leadership skills by participating in community projects or volunteering for leadership roles in professional organisations. This demonstrates your ability to lead teams and manage complex operations, which is crucial for the Head of IT Systems and Network Operations role.
✨Tip Number 3
Stay updated on the latest technologies and best practices in IT systems and network operations. Consider obtaining certifications in areas like ITIL, DevOps, or cloud platforms to enhance your expertise and make your application stand out.
✨Tip Number 4
Prepare for interviews by developing a clear vision of how you would approach the role. Think about specific strategies you would implement to improve operational efficiency and customer satisfaction, as this will demonstrate your proactive mindset and readiness to lead.
We think you need these skills to ace Head of IT Systems and Network Operations (ISP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and IT infrastructure management. Emphasise your leadership roles and any specific achievements that demonstrate your ability to lead teams and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading technical operations. Discuss how your vision aligns with the company's goals and how your experience can contribute to their success. Be specific about your past achievements in similar roles.
Highlight Relevant Skills: Clearly outline your expertise in OSS/BSS, IT systems/DevOps, and cloud platforms. Use examples from your previous roles to illustrate your problem-solving skills and your ability to manage complex issues effectively.
Showcase Leadership Experience: Since this is a leadership role, make sure to detail your experience managing teams and projects. Highlight your approach to fostering a high-performance culture and any successful initiatives you've led that improved operational efficiency.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a candidate for the Head of IT Systems and Network Operations, it's crucial to highlight your leadership experience. Prepare specific examples of how you've led teams, managed projects, and driven innovation in previous roles.
✨Demonstrate Technical Expertise
Be ready to discuss your knowledge of OSS/BSS, IT systems, DevOps, and cloud platforms. Familiarise yourself with the latest trends and technologies in these areas, as this will show your commitment to staying ahead in the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex issues you've resolved in the past and be prepared to explain your thought process and the outcomes of your decisions.
✨Emphasise a Customer-Centric Approach
Since the role requires a customer-first mindset, prepare to share examples of how you've prioritised customer needs in your previous positions. Discuss how you’ve proactively resolved issues and improved customer satisfaction.
